Remote Bilingual Technical Product Specialist - Truck Tire

Location: Sainte-Marthe-sur-le-Lac

Company Description
THE COMPANY
Continental develops pioneering technologies and services for sustainable and connected mobility of people and their goods. Founded in 1871, the technology company offers safe, efficient, intelligent and affordable solutions for vehicles, machines, traffic and transportation. In 2024, Continental generated sales of €39.7 billion and currently employs around 190,000 people in 55 countries and markets.
With its premium portfolio in the car, truck, bus, two-wheel and specialty tire segment, the Tires group sector stands for innovative solutions in tire technology. Intelligent products and services related to tires and the promotion of sustainability complete the product portfolio. For specialist dealers and fleet management, Tires offers digital tire monitoring and tire management systems, in addition to other services, with the aim of keeping fleets mobile and increasing their efficiency.

With its tires, Continental makes a significant contribution to safe, efficient and environmentally friendly mobility.
Are you ready to shape the future with us?
L'ENTREPRISE
Continental développe des technologies et des services innovants pour une mobilité durable et connectée des personnes et de leurs biens. Fondée en 1871, l'entreprise technologique propose des solutions sûres, efficaces, intelligent es et abordables pour les véhicules, les machines, la circulation et les transports. En 2024, Continental a réalisé un chiffre d'affaires de 39,7 milliards d'euros et emploie actuellement environ 190 000 personnes dans 55 pays et marchés.
Avec son portefeuille haut de gamme dans les segments des pneus pour voitures, camions, bus, deux-roues et pneus spéciaux, le groupe Pneus est synonyme de solutions innovantes en matière de technologie pneumatique. Des produits et services intelligents liés aux pneus et à la promotion du développement durable complètent son offre. Pour les revendeurs spécialisés et les gestionnaires de flottes, Pneus propose des systèmes numériques de surveillance et de gestion des pneus, ainsi que d'autres services, afin de maintenir la mobilité des flottes et d'accroître leur efficacité.

Avec ses pneus, Continental contribue significativement à une mobilité sûre, efficace et respectueuse de l'environnement.
Êtes-vous prêt à façonner l'avenir avec nous ?

Job Description
HOW YOU WILL MAKE AN IMPACT
SG 10
An active role in the Canadian market supporting product complaints, fleet concerns, technical support to sales. Respond to technical issues, and follow new production tires for market acceptance. Work with internal and external teams to help train them on warranty complaints and processes. Timely reporting of findings into the Global Warranty system.
Responsible for monitoring and maintaining of quality assurance processes, procedures and controls to meet established performance, quality and safety standards.
Technical product service:
Provide qualified resolution of technical and/or product related questions from end-users;
Consulting of local sales and marketing organization in technical questions/aspects;
Provide technical training and presentations to field sales team.
Warranty:
Adjudicate warranty tires at customer account locations; provide competent feedback to customers on failure modes.
Provide technical field support in retread and digital solutions
Product Performance Monitoring:
Provide relevant tire samples and info into the Corporate Early Warning System;
Evaluate, track, and summarize performance reporting vs. competition at customer
Customer Services:
Provide technical evaluation to fleet customers; travel with Territory Sales Manager and Key Account Managers and/or replacement dealer/fleet sales managers to provide technical support;
Evaluates and report on new product performance in the America sales region;
Represent Continental on tire technical issues at customer locations. Prepare and conduct professional presentations to internal and external clients, including upper management and executive teams.
This is an open position and the use of AI is not used in the selection process. . Estimated starting salary range is $76 – 90k depending on experience and…