Automotive Warranty Technician

Automotive Warranty Technical Claims Specialist

Location:

Around Leeds area.

Job Title:

Automotive Warranty Technical Claims Specialist.

Job Details:

• Salary: from £26,700 (Level
  2) to £31,500 (Level
  3) plus overtime.
• Holidays: 5 weeks plus Bank Holidays.
• Working hours:
  
  Monday to Friday.
• Location:
  
  West Yorkshire – Hybrid/Homeworking.
• This role is ideal for a Qualified Motor Vehicle Technician seeking a varied role with a good work‑life balance. Must have L2 or L3 NVQ in Maintenance and vehicle repair or equivalent (IMI).

• Handling Vehicle Technical claims and telephone enquiries from customers, dealerships and end‑users.
• Working with many major motor manufacturers such as JLR, Bentley, Aston Martin, McLaren, PSA Group, Volvo and Renault (and others).
• Using technical knowledge to authorize claims and negotiate payments for engine repairs, mechanical breakdowns, parts and labour rates, which can involve high values.
• Initially full‑time office‑based training, followed by the option to work from home.
• The employer is a well‑established company with nearly 50 years in the industry, known for award‑winning vehicle warranty and asset protection products.

• City & Guilds Level 3 certificate (or equivalent) in Motor Vehicle Maintenance (Level 2 with relevant experience also considered).
• Previous experience in a Motor Vehicle Technical Environment.
• Excellent customer service skills.
• Reasonable IT literacy.

• 25 days holiday plus Bank Holidays.
• Option to buy additional holidays.
• Childcare vouchers.
• Cycle to work scheme.
• Private medical insurance.
• Excellent career progression opportunities.
• Additional leave.
• Casual dress.
• Company pension.
• Free parking.
• Life insurance.
• On‑site parking.
• Sick pay.
• Work from home.

Full‑time, Permanent.

Salary ranges: £41,946 rising with service up to £52,512 (inclusive of annual tool allowance).

Salary ranges: £55,000 – £65,000 base, plus up to 20% shift premium.