Automotive Diagnostic Technician

About the Role

Our client is seeking a highly skilled Automotive Diagnostic Technician to join their remote technical support team. In this specialized role, you will provide expert remote assistance to dealerships and independent repair shops, troubleshooting complex vehicle diagnostic issues. You will leverage advanced diagnostic tools and your in-depth knowledge of automotive systems to guide technicians through intricate repair procedures. This position offers the opportunity to work from home while making a significant impact on vehicle repair quality and customer satisfaction across the network, contributing to a culture of continuous learning and problem-solving.

• Provide remote technical support and diagnostic guidance to automotive repair technicians.
• Analyze vehicle diagnostic data and fault codes to determine root causes of issues.
• Develop detailed repair procedures and troubleshooting guides for complex problems.
• Stay current with new vehicle technologies, diagnostic tools, and repair techniques.
• Maintain accurate records of support interactions and resolutions.
• Collaborate with engineering teams to feedback common issues and suggest product improvements.

• Extensive experience as an Automotive Technician, with a specialization in diagnostics.
• Master certifications (e.g., ASE Master Certified) are highly desirable.
• Proficiency with advanced automotive diagnostic software and hardware.
• Excellent troubleshooting, analytical, and problem-solving skills.
• Strong communication and interpersonal skills, with the ability to explain technical concepts clearly.

• Competitive salary with performance incentives.
• Full remote work arrangement offering significant flexibility.
• Access to a wide range of diagnostic tools and technical resources.
• Opportunities for advanced training and certification support.
• A supportive remote team environment focused on technical excellence.