Damage Coordinator

Damage Coordinator

Location:

Remote (U.S.)

Pay:

$21-$26/hour

Work Environment

This is a 100% remote position supporting high-volume fleet collision operations. You will work extensively with CCC ONE, fleet management systems, Microsoft Office applications, and web-based business platforms while collaborating with repair facilities, transportation providers, and internal stakeholders across the United States.

Schedule

• Monday-Friday business hours
• 9-Month Contract-to-Hire opportunity
• Remote work environment

Compensation and Benefits

Pay Rate:

$21-$26/hour

Duration:

9 Months Contract-to-Hire

• Medical, Dental, Vision
• Critical Illness, Accident, and Hospital coverage
• 401(k) Retirement Plan (Pre-tax and Roth post-tax contributions available)
• Voluntary Life & AD&D (employee + dependents)
• Short-term and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program (EAP)
• Time Off / Leave (PTO, Vacation or Sick Leave)

About the Role

We are seeking a Damage Coordinator to support the full collision repair lifecycle for a large fleet operation. This role is responsible for coordinating vehicle damage workflows, monitoring repair progress, reviewing repair estimates, facilitating communication between internal teams and repair facilities, and helping ensure vehicles are repaired and returned to service efficiently. The ideal candidate will have experience in collision repair, automotive claims, body shop operations, fleet maintenance, or vehicle damage management and thrive in a fast-paced, high-volume environment.

Key Responsibilities

• Coordinate vehicles through the collision repair process from damage reporting through repair completion.
• Monitor active repairs, vehicle status updates, repair timelines, and completion milestones.
• Review collision repair estimates and supporting documentation for accuracy and completeness.
• Utilize CCC ONE and related systems to track repair activity and estimate progress.
• Work with repair facilities to resolve estimate discrepancies, supplemental requests, and documentation issues.
• Partner with operational teams to identify and remove process bottlenecks.
• Coordinate transportation activities related to vehicle movement and return-to-service efforts.
• Maintain repair records, claims documentation, and data integrity across systems.
• Monitor vendor performance and support initiatives focused on reducing vehicle downtime.
• Escalate exceptions requiring additional review, approvals, or authorization.

Required Skills & Experience

• 2+ years of experience in collision repair, automotive service, fleet operations, vehicle claims, or a related field.
• Experience reviewing vehicle damage assessments, repair estimates, and collision repair workflows.
• Hands-on experience with CCC ONE, Mitchell, Audatex, or similar collision estimating platforms.
• Strong organizational and time management skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Excellent communication, problem-solving, and customer service skills.
• Proficiency with Microsoft Office applications and web-based business systems.
• Experience supporting auto claim management, collision management, or fleet operations.

Top Skills Must Haves:

• Auto Claim Management
• Collision Management
• Fleet Operations
• CCC ONE
• Collision Repair Estimates
• Vehicle Damage Claims
• Repair Coordination

Nice-to-Have

Skills:

• Fleet collision management platform experience
• Body shop or automotive claims experience
• Knowledge of repair cycle times and supplemental estimates
• Fleet maintenance coordination experience
• Vendor and repair facility management experience
• Transportation coordination experience
• High-volume repair operations experience

Job Type & Location

This is a Contract to Hire position based out of Owings Mills, MD.

Pay and Benefits

The pay range for…