Corporate Account Manager

Overview

Corporate Account Manager

Location: London
Type: Permanent
Salary: £50,000 - £65,000 Per Annum (+ bonus & benefits)

We’re looking for a Corporate Account Manager to join our expanding Corporate Sales team based in London. Reporting to the Head of Corporate Account Management, you will join a team of 4 and be part of a growth business working with colleagues who care about our customers.

In office/remote/hybrid: Remote/Home working but travel will be required to offices based in London at least once or twice a week

Salary/Realistic OTE: £50-65k basic + OTE: 100%

• Management of allocated back book opportunities for converting to our own acquiring platform, amongst other potential product offerings
• Managing referral leads, including E-com opportunities
• Managing sales queries on behalf of the Account Management department
• Focus on ensuring accounts go live in a timely manner and learn to understand trends for periodic review meetings
• Build out and own analysis of data to share at quarterly meetings to help growth and to pinpoint any issues in advance i.e. declined transaction monitoring and codes
• Ensuring renewals are actioned 6 months in advance of expiry to avoid loss or out of contract accounts
• Owning, managing, and tracking operational support issues on behalf of the team to ensure we fulfil our SLA’s and be the point of contact on updates for the merchant
• Set up regular touch points with customers and ensure that Silver & Gold merchants have regular reviews
• Point of contact for allocated accounts including direct merchants and partners to ensure customer satisfaction
• Help develop consistency and process with other internal departments to ensure a seamless interaction for our client base and our account management department

• Payments and Acquiring experience essential
• Fin Tech experience preferred
• Account management / account development / portfolio management skills gained in a similar environment