Business and Customer Operations Lead

is connecting the world to the future of finance. As the most trusted and fastest-growing global crypto company, it helps millions of people worldwide safely access cryptocurrency. Since its inception in 2011,  has earned the trust of over 90 million wallet holders and more than 40 million verified users, facilitating over $1 trillion in crypto transactions.

We are looking for a highly motivated, adaptable, and collaborative professional who thrives in a fast-paced environment and enjoys building. If you have a proven track record in a regulated digital asset space, this is the perfect opportunity for you!

• Oversee company operations under the Ghanaian VASP regulatory framework, ensuring compliance and supporting internal processes.
• Collaborate with the General Manager, Africa, and global stakeholders to develop customer engagement and acquisition strategies.
• Manage relationships with high-value customers to foster loyalty and engagement.
• Maintain business relationships with banks, payment partners, and other essential stakeholders for seamless operational flow.
• Create and implement innovative strategies to improve operational standards, shape the business framework, and drive execution.
• Evaluate customer insights to identify, develop, and execute initiatives to grow revenue and market share.
• Support  marketing, community outreach, and operational initiatives in Ghana.
• Participate in new product and service development, driving product-market fit.
• Maintain active dialogue with the digital asset industry and Ghanaian community to understand and meet market needs.
• Manage other responsibilities assigned by the General Manager, Africa.

• Bachelor's degree
• Interest in and familiarity with digital asset and regulated financial industries.
• Entrepreneurial mindset with excellent attention to detail and follow-through.
• Experience and proven track record in the Ghanaian market leading regulated operations, business development, and/or account management.
• Experience managing and scaling a team.
• Ability to work a flexible full‑time schedule to coordinate with global stakeholders.
• Excellent organizational and workload management skills, including verbal, written, and interpersonal communication skills.
• Ability to creatively deconstruct complex problems and develop precise plans of action.

• Bonus scheme based on both company and individual performance.
• Opportunity to be a key player and build your career at a rapidly expanding, global technology company in an exciting, emerging industry.
• Unlimited vacation policy; work hard and take time when you need it
• Apple equipment
• Hybrid role from our office in Ghana.
• Work from Anywhere Policies:
  You can work remotely from anywhere in the world for up to 20 days per year.

Blockchain is committed to diversity and inclusion in the workplace and is proud to be an equal opportunity employer. We prohibit discrimination and harassment of any kind based on race, religion, color, national origin, gender, gender expression, sex, sexual orientation, age, marital status, veteran status, disability status or any other characteristic protected by law. This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, and apprenticeship.

Blockchain makes hiring decisions based solely on qualifications, merit, and business needs at the time.

You may contact our Data Protection Officer by email at  Your personal data will be processed for the purposes of managing Controller’s recruitment related activities, which include setting up and conducting interviews and tests for applicants, evaluating and assessing the results thereto, and as is otherwise needed in the recruitment and hiring processes. Such processing is legally permissible under Art. 6(1)(f) of Regulation (EU) 2016/679 (General Data Protection Regulation) as necessary for the purposes of the legitimate interests pursued by the Controller, which are the solicitation, evaluation, and selection of applicants for employment.

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