Senior Product Manager - App

About The Team

It’s an exciting time in technology, and that buzz is felt throughout Pet Smart! We are continuing to grow at a faster pace and we want to continue to provide best‑in‑class experiences for pets and pet parents.

Collaborative Work Environment:
At Pet Smart, teamwork and connection are core to how we thrive. This role is based at our Phoenix Home Office, with an expectation of working a minimum of four days in the office each week. In a standard work week, associates may work up to one remote “flex day” (with leader approval). Our hybrid approach is designed to foster strong collaboration while also supporting flexibility and individual success.

This job is responsible for leading the strategy, vision, and roadmap for the customer‑facing mobile app that serves our pet parents in their online and omni journeys. It will partner with stakeholders across the organization to understand their needs and be most closely partnered with the technical teams to bring respective app features and enhancements to life through development cycles.

• Product visionary:
  Defines the vision for the app, especially in the search and browse space with emphasis on the in‑store experience, driven by data, insights, and research that aligns with Pet Smart’s overall strategic vision and goals. Leads Product Management ‘center of excellence’ groups that focuses on ensuring buy‑in from entire team on product best practices and being an advocate for process improvements that impact the enterprise.
  
  Defines and documents best practices and leads adoption across teams.
• Product roadmap:
  Develops, prioritizes, communicates, and provides leadership with a product roadmap that creates best‑in‑class customer experiences based on understanding of the customer across all channels. Defines all KPIs for success of the products on the roadmap; continuously monitors those KPIs post‑implementation to validate hypotheses and understands future enhancement opportunities. Articulates clear product priorities driven by data and expected outcomes that are inclusive of measurable KPIs and targets that align with company and business goals.
  
  Optimizes the product and feature roadmap assessing priorities and trade‑offs.
• Customer Advocate:
  Works closely with internal UX and the A/B testing teams to define tests for upcoming initiatives and areas of opportunity for optimization. Understands customer pain points and work closely with UX and development partners to define solutions.
• Communication:
  Manages relationships with stakeholders, intakes their requests, gathers requirements, discusses prioritization, and is transparent about timing and delivery. Communicates product updates to all stakeholders over the course of multiple meetings and various communication methods (email, Sharepoint, Confluence, JIRA, etc.). Collaborates with business stakeholders to maintain a backlog of feature requests and a product roadmap. Ensures coordination and collaboration across product managers to properly manage dependencies and avoid duplication of work.
  
  Presents to executive leadership on a regular basis, outlining success, metrics, and strategy.
• Continual Improvement:
  Understanding technical issues to effectively make decisions around prioritizing new features, reducing technical debt and improving resiliency. Fully understands and remains up‑to‑date on the competitive landscape. Discovers testing opportunities with new or existing features. Oversees product through all stages of the lifecycle and ensures product maintenance and scalability features are properly prioritized, in addition to enhancements.

• 7+ years Product Owner or Product Manager discipline
• Product experience with Android and iOS mobile apps preferred
• Ecommerce and retail experience preferred
• In‑store app experience preferred
• Strong presentation skills preferred
• Experience using JIRA, Confluence and Sharepoint
• Google Analytics tools
• Microsoft software applications; particularly Excel and Power Point
• Familiar with Scaled Agile Framework
• Familiar with Agile principals

• This role requires collaboration, teamwork, and…