Account Manager II

The Account Manager is responsible for interacting with customers on an executive level and acting as an extension of the client; understanding and communicating agreed upon expectations to field offices and increasing the market share of business by providing service that meets and exceeds customer expectations, stewardship reporting, commitment to customer goals, and introducing/selling/implementing additional services.

This is a remote position, but candidate must live in Dallas/Fort Worth area.

ESSENTIAL FUNCTIONS & RESPONSIBILITIES:

* Provide consultative customer services for one or more new or established accounts

* Introduce new services independently or with assistance as needed

* Handle local or regional accounts

* Manage accounts with revenue in one region and a minimum revenue amount of $1m per account with a combined revenue for all accounts of over $3m.

* Revenue growth with existing accounts

* Accounts Receivable - Responsible for all aspects of collections in conjunction with the respective operations management

* Client Stewardship - Responsible for conducting regular stewardship meetings and overseeing the integrity and delivery of client specific reports and information; must perform in a consultative role identifying trends and providing Cor Vel solutions to market and business challenges

* Client Retention - Maintain continuous communication with customers to ensure that all service expectations are identified and maintained; communicate and engage senior management in account status, challenges and goals; every national account and large account will have an RVP (Regional Vice President) as a senior operations representative assigned to the account

* Proactively raise concerns or potential issues to appropriate members of the management and executive team to remedy immediate concerns before they become issues; maintain an open items matrix to document all issues and resolution

* Facilitate and coordinate internal customer set-up and external implementation

* Coordinate and attend customer meetings; ensure Cor Vel participants are engaged

* Discuss, understand, and meet agreed upon standards as mutually determined by Cor Vel and customer

* Develop/maintain account service instructions/communicate to service staff and post on the Intranet

* Manage contract renewals/price increases; coordinate with the AE and/or management team as appropriate

* Present information to assigned customers in an organized and persuasive fashion for contract renewals, service issue discussions, or additional product sales

* Regular attendance on the Monthly Account Manager Call

* Provide monthly account updates and document all new service opportunities in

* Additional duties as assigned

KNOWLEDGE &

SKILLS:

* Reliable professional with the ability to achieve balance between customer orientation and a results-driven approach

* Knowledge of Cor Vel's services and completion of all Cor Vel Product Training Modules

* Business acumen, coupled with enthusiasm and decorum

* Excellent communication/presentation skills and ability to build relationships

* Strong interpersonal skills and commitment to customer service

* Able to work collaboratively and independently

* Highly developed organizational abilities as well as analytical and time management skills

* Must be proficient in Microsoft Office applications and CRM software (Salesforce)

EDUCATION & EXPERIENCE:

* Bachelor's degree, national certification or equivalent in business or sales and marketing

* Demonstrated experience in account management

* Training within the insurance industry, managed care or related field preferred

PAY RANGE:

Cor Vel uses a market based approach to pay and our salary ranges may vary depending on your location. Pay rates are established taking into account the following factors: federal, state, and local minimum wage requirements, the geographic location differential, job-related skills, experience, qualifications, internal employee equity, and market conditions. Our ranges may be modified at any time.

For leveled roles (I, II, III, Senior, Lead, etc.) new hires may be slotted into a different level, either up or down, based on assessment during interview process taking into consideration experience, qualifications, and overall fit for the role. The level may impact the salary range and these adjustments would be clarified during the offer process.

Pay Range: $68,696 - $114,313

A list of our benefit offerings can be found on our Cor Vel website:
Cor Vel Careers | Opportunities in Risk Management

In general, our opportunities will be posted for up to 1 year from date of posting, or until we have selected candidate(s) to fulfill the opening, whichever comes first.

ABOUT CORVEL:

Cor Vel, a certified Great Place to Work Company, is a national provider of industry-leading risk management solutions for the workers' compensation, auto, health and disability management industries. Cor Vel was founded in 1987 and has been publicly traded on the NASDAQ stock exchange since 1991. Our…