Implementation Consultant II

Join to apply for the Implementation Consultant II role at Brex
.

Brex is the AI-powered spend platform. We help companies spend with confidence with integrated corporate cards, banking, and global payments, plus intuitive software for travel and expenses. Tens of thousands of companies from startups to enterprises — including Door Dash, Flexport, and Compass — use Brex to proactively control spend, reduce costs, and increase efficiency on a global scale. Working at Brex allows you to push your limits, challenge the status quo, and collaborate with some of the brightest minds in the industry.

We’re committed to building a diverse team and inclusive culture and believe your potential should only be limited by how big you can dream. We make this a reality by empowering you with the tools, resources, and support you need to grow your career.

Implementation transforms new customers into power users. We lead the onboarding experience for companies adopting Brex Empower, helping them shift from outdated processes to a modern, employee-first approach. It’s a role that blends customer empathy, project management, technical expertise, process design, and change management. We take personal ownership of our customers' long-term success, and we set customers up thoroughly so they can be with ‘Brex for life’.

As strategic advisors, we build trust, drive solutions with tenacity, deliver results fast, and work cross-functionally to make adoption seamless for customers.

The Implementation Consultant role advises and guides customers; ensuring they launch Brex successfully, driving wide adoption, and continually driving business value. Part coach, project manager, consultant, and product expert, our consultants are continually focused on helping our customers improve their financial workflows with Brex.

This role will be based in our Seattle office. We are a hybrid environment that combines the energy and connections of being in the office with the benefits and flexibility of working from home. We currently require a minimum of two coordinated days in the office per week, Wednesday and Thursday. Starting February 2, 2026, we will require three days per week in office - Monday, Wednesday and Thursday.

As a perk, we also have up to four weeks per year of fully remote work!

• Work closely with customers to discover their business needs and challenges and then coach them on the best ways to use Brex to solve them
• Play an important role in scoping, consulting, implementing, and achieving customer outcomes with the Brex platform
• Partner with customers & project manage implementations and launches including confirming the project plan, mobilizing stakeholders, and tracking activities through implementation
• Follow best practices to drive spending activity during implementation
• Configure, test, and validate the dashboard with the customer to ensure the product fits their needs and functions as intended
• Oversee the integration of the customer’s accounting software with the Brex platform or partner with Technical Consultants to scope the proper solution
• Manage the customer relationship and expectations, working diligently to provide solutions to any challenges
• Work cross-functionally as a member of the Brex account team to deliver a smooth customer experience, including knowledge sharing and keeping our Sales and Customer Success partners informed on customer engagements
• Adapt quickly to product changes and limitations, and communicate these strategically to stakeholders
• Develop familiarity with the product roadmap and provide a supporting voice into future iterations of the product roadmap
• Build and execute a prioritization strategy for managing multiple high-touch customer relationships
• Provide change management planning to clients including guiding execution of their change management approach. Guide clients on their communication approach, training materials, and training execution

• 3+ years of relevant work experience in a customer-facing role, preferably within a SaaS organization or consulting firm that delivers SaaS services
• 2+ years of project…