Operations Solution Advisor - Marketing & Sales - Analysts

Operations Solution Advisor - Marketing & Sales

Job  Remote , Illinois Job Type: Contract Added - 11/05/25

A client of Innova Solutions is immediately hiring for a Service Operations Advisor
. Position type:
Full-Time, Contract
Duration: 6 Month
Location:
Remote

As a Service Operations Advisor
, you will serve as a strategic partner to assigned Services Managers, ensuring operational precision and responsiveness across the full lifecycle of service engagements. This role bridges Services, Sales, and the company’s clients to support delivery excellence. The advisor thrives in a fast‑paced environment, demonstrates strong communication and problem‑solving skills, and balances process discipline with flexibility.

• Act as a liaison between Services, Sales, and clients to support service delivery
• Hold signature and execution authority for SOWs within contract thresholds
• Manage full lifecycle operational engagement and project management activities
• Ensure timely and accurate revenue and cost recognition
• Initiate resource fulfillment requests
• Resolve escalated customer service issues strategically
• Provide actionable intelligence and data insights to Services Managers
• Develop trusted partnerships with assigned Services Managers
• Approve time/expense entries and invoicing in systems
• Initiate and approve financial documents (invoices, credit memos, etc.)
• Participate in tool and process improvement initiatives
• Communicate Services engagement methodology and best practices
• Support Services Management vision, goals, and strategies

• Bachelor’s Degree and 1 year of relevant or related experience in services operations, project coordination, or customer engagement, OR
• 5 years of relevant or related experience in services operations, project coordination, or customer engagement
• Proven ability to provide forward‑thinking leadership and cross‑functional collaboration
• Excellent written and verbal communication skills
• Ability to thrive in a dynamic, fast‑paced environment
• Skilled in tailoring communication to varied audiences and influencing outcomes
• Ability to turn data into actionable insights for Services leadership
• Experience with Professional Services Automation tools (preferred)
• Experience implementing process improvement projects (preferred)
• Experience with Power BI and Excel dashboard creation (preferred)

Qualified candidates should APPLY NOW for immediate consideration! Please hit APPLY to provide the required information, and we will be back in touch as soon as possible.

We are currently interviewing to fill this and other similar positions. If this role is not a fit for you, we do offer a referral bonus program for referrals that we successfully place with our clients, subject to program guidelines.
ASK ME HOW.

Pay Range*: $30-33 per hour.
* Pay range offered to a successful candidate will be based on several factors, including the candidate's education, work experience, work location, specific job duties, certifications, etc.

Benefits: Innova Solutions offers benefits (based on eligibility) that include the following:
Medical & pharmacy coverage, Dental/vision insurance, 401(k), Health saving account (HSA) and Flexible spending account (FSA), Life Insurance, Pet Insurance, Short term and Long term Disability, Accident & Critical illness coverage, Pre‑paid legal &  protection, Sick time, and other types of paid leaves (as required by law), Employee Assistance Program (EAP).

Founded in 1998 and headquartered in Atlanta, Georgia, Innova Solutions employs approximately 50,000 professionals worldwide and reports an annual revenue approaching $3 Billion. Through our global delivery centers across North America, Asia, and Europe, we deliver strategic technology and business transformation solutions to our clients, enabling them to operate as leaders within their fields.

• Named One of America’s Best Employers for New Grads by Forbes (2024)
• Named One of the Best Companies to Work For by U.S. News & World Report (Private Companies List, )
• One of the Largest IT Staffing Firms in the US – Ranked #3 by Staffing Industry Analysts (SIA,…