Professional Services Operations Analyst

Contentsquare is the all-in-one experience intelligence platform designed to be easily used by anyone who cares about digital journeys. With our flexible and scalable platform, organizations quickly get a deep understanding of their customers’ whole online journey.

We are a global leader in the experience analytics space, with a growing presence across 15 offices worldwide. We’re here to stay—and we’re looking for team members who are excited to drive impact and help us scale even further.

Our aim is to create an inclusive workplace where everyone learns and succeeds. Contentsquare has built a community of individuals who are daring, understanding, and deliberate. We invite you to join us in making the complex simpler—for our customers, their customers, and each other.

Important note:

Be careful of scammers pretending to be from Contentsquare. We will never ask for money or contact you through random texts. For more information, visit our careers blog.

The mission of the Professional Services Operations team is to align Professional Services strategy to its execution. As a member of the team you will drive critical business insights for our teams while partnering with Proserve leaders to fundamentally improve how we execute. As an entrepreneurial, organized and analytical problem‑solver, you will be responsible for optimizing business reporting, driving data quality, and participating in continuous improvement projects for the Proserve organization.

• Build reports and visualizations with Professional Services key metrics to help the team understand strategy effectiveness.
• Conduct deep dive analysis to identify drivers of Professional Services performance and generate insights for future changes.
• Quickly digest or develop new KPIs, ask the right questions, and effectively interpret and act on what it's telling you and what it's not telling you.
• Monitor Professional Services KPIs and explain deviations from the norm.
• Deliver sophisticated analyses to senior leadership that provide thoughtful evaluation of data.
• Partner with the Product, Revenue Operations, and Enterprise Analytics teams for building reporting methods.
• Proactively identify opportunities to automate reporting and data collection processes.
• Collaborate with internal Professional Services teams to gather benchmark data and other insights.

• Use statistical tools and methods to analyze data from various sources.
• Automate analysis through insightful dashboards.
• Communicate findings to stakeholders in a clear and actionable manner.
• Continuously monitor data quality.

• 2+ years in Rev Ops, Professional Services Ops, or Customer Success Ops focused on data analysis, reporting, and data visualization.
• Deep familiarity with SaaS contract terminology, forecasting, sales, and post‑sales processes.
• Fluent professional English with strong written and verbal communication.
• Experience working with Salesforce and Google Workspace.
• Discipline in enforcing data quality rules, governance, and documentation best practices.
• Strong grasp of statistical analysis/modeling and the ability to translate data into actionable insights.
• Self‑starter with excellent organization, project/time management, attention to detail, and creative problem‑solving; thrives under tight deadlines and collaborates well in a global team.
• Proven ability to build automated dashboards/reporting, define new KPIs, and explain performance variance clearly.

We invest in our people through career development, mentorship, social events, philanthropic activities, and competitive benefits. We are always assessing the perks we offer to ensure we’re aligned with the employees' needs.

Here are a few we want to highlight:

Virtual onboarding, Hackathon, and various opportunities to interact with your team and global colleagues both on and offsite each year

Work flexibility: hybrid and remote work policies

Generous paid time‑off policy (every location is different)

Immediate eligibility for birthing and non‑birthing parental leave

Wellbeing and Home Office allowances

A Culture Crew in every country…