Commercial Lines Rating Marketing Support

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Title:
Rating Marketing Support

Job Description

Title:
Rating Marketing Support

Fully remote position| Experience: Preference on previous commercial insurance and P&C license. Also preference for rating experience with multiple carriers.



Please note:

If this position is posted as either fully remote and/or hybrid, in accordance with company policy, individuals residing within a 50-mile radius of a branch location may be required to work onsite in a hybrid capacity as there may be occasions when on-site presence is necessary to meet specific business needs. Additionally, our remote work policy includes having a dedicated, distraction-free workspace.

Remote work is not a substitute for childcare, elder care, or other personal responsibilities during working hours. To view our branch locations, please visit:

About the Role:The Rating Marketing Support role is a mid-level position within IOA’s National Operations team. This role is responsible for providing high-quality rating and marketing support to agents and account teams across IOA locations. The ideal candidate is service-oriented, technically proficient, and thrives in a collaborative, fast-paced environment. This position offers opportunities for professional development and career growth while contributing to IOA’s mission and values.



Key Responsibilities

• Support Agents and Teams:
  Deliver rating and marketing support to agents and account teams across IOA locations.
• Quote and Bind Coverage:
  Provide quotes and bind new business and endorsements through multiple carriers.
• Carrier Communication:
  Build and maintain strong relationships with carrier underwriters through frequent and professional communication.
• Carrier Updates:
  Stay informed on changes in carrier appetite, coverage options, billing procedures, and system enhancements.
• Marketing Strategy:
  Research and apply marketing solutions tailored to client and carrier needs.
• Internal Guidance:
  Assist internal teams with coverage, documentation, and procedures to ensure accurate business placement.
• Rate and Remarket:
  Accurately rate new business, remarket renewal accounts, and process endorsements.
• Proposal Knowledge:
  Maintain working knowledge of proposal formats and expectations.
• Process Improvement:
  Create and implement procedures to enhance rating and marketing efficiency.
• Sales Support:
  Identify and act on opportunities to support business growth.
• Performance Monitoring:
  Track individual productivity, quality, and service standards, and take corrective action when needed.
• Team
  
  Collaboration:
  
  Provide back-up support to teammates to ensure consistent service excellence.
• Professional Development:
  Participate in training, mentoring, and ongoing development opportunities.
• Skill Enhancement:
  Continuously improve professional skills through internal and external learning.
• Champion IOA Values:
  
  Demonstrate integrity and leadership.

• Excellent organization, multi-tasking, delegation, and decision-making skills
• Outstanding customer service and communication abilities
• Ability to manage high volumes of work with accuracy
• Proficiency with PC and Microsoft suite of applications
• High School diploma

• Competitive salaries and bonus potential
• Company-paid health insurance
• Paid holidays, vacations, and sick time
• 401K with employer match
• Employee stock plan participation
• Professional growth and career progression opportunities
• Respectful culture and work/family life balance
• Community service commitment
• Supportive teammates and a rewarding work environment

• 30-Minute Phone Screen, Online Assessments, and Interview(s)