Enterprise Customer Success Manager

Overview

Connecteam is a TLV-based startup on a mission to revolutionize the work experience for 80% of the global workforce—the deskless employees. Our business management platform helps thousands of businesses thrive by simplifying workforce management, eliminating daily operational complexities, and empowering teams to focus on what truly matters: growing and running their business.

The Enterprise Customer Success Manager is responsible for overseeing Connecteam's Large business and Enterprise customers, ensuring their sustained success. The ideal candidate will possess a deep understanding of workforce management processes within large business environments, exceptional relational skills, and serve as a trusted advisor to customers. They will leverage their background in digital transformation to identify challenges, craft tailored solutions, and introduce innovative strategies to boost adoption and deliver value.

This is a fully remote position.

• Develop and execute customer success plans based on their main desired business outcomes
• Ensure that customers obtain the maximum value from their Connecteam investment and use their licenses
• Consult with customers to help them solve problems and achieve their goals
• Analyze data to track customer progress and identify areas for improvement
• Stay up-to-date on industry trends and best practices
• Work collaboratively with other departments and teams to ensure customer success
• Work with customers to create new use cases/success stories
• Ensure any escalated clients are resolved quickly, using resources from across the company ecosystem

• Experience in B2B SaaS – 2 years of experience
• Customer-facing experience
• Superb written and verbal communication skills
• Creative, high energy, entrepreneurial self-starter comfortable running initiatives independently within a very high-paced environment
• Experience in helping customers deploy and see the value of the products they have purchased
• Experience in building relationships with senior business & platform stakeholders
• A team player who enjoys giving and receiving feedback, sharing ideas, and constantly improving together
• Experience working in a global, international, remote-first SaaS company
• Background in HR Tech, Workforce Management, or related industries

• Medical coverage
• Insurance plan
• P aid time off for vacation, sick days
• 401(k)

Salary range: 100-120K

We are accepting applications from employees working in the following states:
Texas, New York, South Carolina, North Carolina, Colorado, Florida, Utah, and Georgia.

• We build our people up. Every team member is treated as a long-term investment and we nurture and train them to go above and beyond in their skills and duties.
• We aim to make an impact on our customers’ business by providing tools to manage a deskless workforce.
• We get the job done with passion and deliver real value to customers.
• We have fun and foster a supportive, inclusive culture.
• We are committed to creating an encouraging environment for our team.