Client Success Manager; Data Analytics

At Fulton Analytics, we believe in empowering people to solve business problems with data. We are a people company that seeks brilliant data minds focused on innovation and delivering data success. Our promise on every project is to deliver high‑touch, high‑trust, and high‑level communication to each of our clients.

As a Client Success Manager you’ll build deep relationships with clients to ensure overall client satisfaction, drive client retention, and explore opportunities for client expansion. This individual will be high‑energy, outgoing, and technically curious, proactively engaging our existing clients in meaningful ways and building lasting rapport.

• Initiates and proactively engages in outbound e‑mail outreach with clients daily (20 emails/day)
• Attends daily standup meetings with existing clients, documents detailed meeting notes, and drives action items
• Asks curious and probing technical questions to uncover additional business needs and challenges
• Goes above and beyond to build relationship capital with clients to generate business referrals
• Handles ambiguity and pressure to deescalate client situations, solve problems, and bring resolution to clients
• Generates creative ideas and takes action to create deep relationships and better overall client satisfaction
• Uncovers unique and creative ways to add value and exceed expectations to drive client retention
• Outgoing and dynamic at uncovering new client contacts and new opportunities for client expansion
• Fearless and tenacious at uncovering new business opportunities, clients, and partnerships

• Ardently assists in preparing SOW, MSA, RFP, contracts and required documents for clients
• Actively participates in the Power BI community, extends invites to the PBI Meetup, and is outgoing in networking at events
• Tracks and updates project milestone documentation and facilitates weekly project status meetings
• Carefully monitors inbound daily status e‑mails on a daily basis to oversee progress of projects
• Attends daily tracker meetings and is helpful in planning and coordinating internal activities needed
• Passionately engages company Linked In content, shares industry related content, and leverages the platform to generate brand awareness

• 3+ years’ experience in a Client Success Management, Account Executive, Business Development, Sales, or similar role
• Seeking entrepreneurial minded candidates who can deal with ambiguity and the changing demands of a tech startup
• Seeking technically curious and outgoing candidates who can engage with clients, identify needs, and solve complex problems under tight deadlines
• Seeking a high level of emotional intelligence and can navigate complex situations and demanding stakeholders
• Local candidates are preferred who can actively attend Power BI Meetups, data‑driven events, and Fulton company outings
• This is a remote position and will work and collaborate from our virtual office on Microsoft Teams
• This role includes a base pay along with a competitive bonus and commission package

Apply below or forward a resume to: