Credit & Collections Analyst

** Creating Peace of Mind by Pioneering Safety and Security*
* _At Allegion, we help keep the people you know and love safe and secure where they live, work and visit. With more than 30 brands, 12,000+ employees globally and products sold in 130 countries, we specialize in security around the doorway and beyond. Additionally, in 2024 we were awarded the Gallup Exceptional Workplace Award, which recognizes the most engaged workplace cultures in the world._

** Credit & Collections Analyst-US Remote*
* At Allegion, we recognize that great talent and breakthrough ideas can come from anywhere. That's why this position offers a flexible remote work arrangement, with occasional on-site visits as needed based on the role. Whether you're working remotely or collaborating in person, we're committed to providing the tools, support, and dynamic environment you need to succeed. At Allegion, your career thrives where innovation meets flexibility, empowering you to achieve your goals while maintaining a healthy work-life balance.

_While this is the current structure and we currently have no plans to change, we reserve the right to make changes to the remote schedule as needed at the Company's discretion._

_Qualified candidates must be legally authorized to be employed in the United States. The company does not intend to provide sponsorship for employment visa status (e.g., H-1B, TN, etc.) for this employment position._

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* Job Summary:

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* The successful candidate will take ownership in managing an accounts receivable portfolio of diversified customers.  It is essential to build effective customer relationships and collaborate with internal and external business partners to maximize collections. This individual must be able to work in a fast-paced environment where the ability to prioritize is key and teamwork is a must.  This individual must embrace change and be willing to work as a change agent to continually improve the credit and collections process.  

Must evaluate and make credit decisions on customer orders based on account performance and other credit related data.  This position may be required to perform credit reviews on existing customers and be able to spread and analyze financial statements and work with trade credit reports.  Knowledge of risk mitigation tools such as forms of collateral and the bond and lien process are a plus.  

Other responsibilities include dispute management, research, resolution of unapplied cash and open credits and the preparation of month end reports.  This candidate must possess excellent verbal and written communication skills and express themselves in a professional manner.

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* What You Will Do:

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* + Must be able to prioritize work to achieve or exceed stated collection metrics.

+ Responsible for using available collection software tools to assist in executing effective strategies and initiatives to achieve continuous receivable delinquency improvement that contributes to a lower DSO.

+ Ensures timely and accurate responses to customer inquiries, questions, documentation issues, billing errors, payment application errors, disputes, program changes, new sale requests and opportunities.

+ Proactively contact customers concerning collections of past due receivables.

+ Provide phone support by handling incoming calls from sales offices and customers on a variety of items.

+ Responsible for developing and maintaining business relationships with customers (contractors and owners) and Sales Office personnel.

+ Monitors assigned portfolio to mitigate loss exposure by ensuring each assigned customer is in full compliance with their approved program. Recommends changes to the existing program where warranted; exceptions are corrected and/or brought to the attention of Management.  Prepares and recommends over line approval requests.

+ Responsible for account reconciliation and identifying and tagging disputed items within assigned portfolio.  Tracking and ensuring timely clearing of these disputed items is required.

+ Initiates and maintains follow-up to ensure all operating and action conditions placed on approved credit files are completed within established time frames.

+ Compiles all…