Senior Account Manager; Fully Remote

Senior Account Manager (Fully Remote Opportunity)

Title: Senior Account Manager - Commercial Lines (Fully Remote, EST and CST only)

Location: Remote (may require onsite at a branch within 50 miles for hybrid work)

About the Role: Manage an assigned book of business, ensuring account retention and supporting new business. Coordinate day-to-day administrative and customer service activities, resolving complex issues and ensuring no errors or omissions. Serve as a subject matter expert for the account management team.

• Maintain a high degree of technical competence and industry expertise.
• Direct daily activities and workflow of the account management team.
• Handle customer service requests, policy administration, billing, claims, and coverage analysis.
• Manage policy expirations and renewals.
• Conduct client research, prepare submissions, negotiate coverages, and present proposals.
• Monitor reports and take action on delinquent accounts, collecting outstanding balances.
• Maintain agency management systems and carrier/vendor platforms, ensuring data accuracy and completeness.
• Monitor activity/suspense to ensure timely completion.
• Maintain frequent, transparent communication with the account team regarding workload status and issues.
• Deliver excellent service, proactively anticipating needs and responding quickly to requests.
• Stay updated on company policies and procedures.
• Seek and adopt best practices to improve individual and team performance.
• Demonstrate integrity and leadership as a champion of IOA values.

• 5+ years of account management experience, or 7+ years in the insurance industry.
• Active property & casualty licensing; professional designation (CIC or equivalent) preferred.
• Strong analytical, problem‑solving, and decision‑making skills.
• Exceptional customer service, communication, multitasking, and organizational skills.
• Proficiency in MS Office (Outlook, Word, Excel).
• High School Diploma or equivalent.
• TMS/One Tracker experience (preferred).

• Competitive salaries and bonus potential.
• Company‑paid health insurance.
• Paid holidays, vacations, and sick time.
• 401(k) with employer match.
• Professional growth and career progression opportunities.
• Respectful culture and work/family life balance.
• Community service commitment.
• Supportive teammates and rewarding work environment.

• 30‑Minute Phone Screen.
• Online Assessments.
• Interview(s).

The expected pay range for this position is $75,000.00 to $ per year, depending on experience, relevant skills, and geographic location.

Insurance Office of America is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.