Southwest Sr National Account Manager - MKE

Southwest Sr National Account Manager - MKE

Job Posting Dec. 1, 2025

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Department: Southwest Business

Our Company Promise

We are committed to provide our Employees a stable work environment with equal opportunity for learning and personal growth. Creativity and innovation are encouraged for improving the effectiveness of Southwest Airlines. Above all, Employees will be provided the same concern, respect, and caring attitude within the organization that they are expected to share externally with every Southwest Customer.

All of Southwest’s People come together to deliver on our Purpose;
Connecting People to what’s important in their lives through friendly, reliable, and low-cost air travel. The Senior National Account Manager invests in our Purpose by representing Southwest Airlines in managing complex travel programs for large organizations with substantial spending on travel based in the United States. They’ll support their Customers with account management insights on their travel program and leverage Southwest’s business travel products, programs, and services to help Customers achieve their goals.

The Senior National Account Manager is a strong communicator who is excited to apply an entrepreneurial mindset to the corporate travel space and drive revenue for Southwest Airlines.

• Maximize Southwest Airlines market-share, generate incremental revenue, and exceed performance targets with corporations managing global travel programs
• Utilize “controllable behaviors” metrics to achieve quarterly sales goals
• Establish Southwest Airlines as a preferred carrier through formal agreements (RFPs, negotiations, long term contracts) and produces increased business with high yielding revenue
• Conduct quarterly business reviews to keep Customers accountable to terms of agreement and holds frequent, focused meetings to accomplish program objectives
• Establish deep (3x3) relationships with accounts as part of the sales process
• Serve as an industry expert with Customers, vendors, and industry partners/organizations to influence travel buying decisions
• Collaborate with internal and external colleagues on selling strategies, data and market analysis, and engagement strategies
• Consult with Customers to resolve problems and provide ongoing support
• Identify opportunities and needs and aligns recommendations and solutions that increase revenue
• Create thought-out territory strategies, business plans and sales tactics by analyzing historical trends, forecasting projected business, evaluating areas of increased revenue, examining competitor strengths and weaknesses, and reporting on market activity
• Drive revenue growth, contract compliance, and loyalty engagement through customized strategic campaigns
• Excel at maintaining timely, accurate records regarding Customer interactions, initiatives, and programs in CRM system
• May perform other job duties as directed by Employee's Leaders

• Knowledge and understanding of sales principles including sales strategies and tactics, product demonstration, sales techniques, and sales control systems
• Ability to apply principles and processes for conducting needs assessments, meeting quality standards for services, and evaluating Customer Satisfaction
• Skilled ability to listen, understand, and communicate ideas presented in writing and verbally
• Knowledge in public speaking (speeches and panel discussions) as well as presenting to Senior Level executives
• Ability to deliver creative Customer solutions within the resources of the Team
• Advance skill in utilization of CRM Platforms (Salesforce, preferred)
• Advanced knowledge of all airline distribution tools and multichannel distribution strategies (i.e. SWABIZ, Southwest Partner Services, GDS, and other unconventional distribution tools), as well as the suite of business travel products and services
• Advanced ability to be self-directed and resourceful to accomplish all position responsibilities with minimal direction, including the ability to work from a home-based office
• Advanced ability to effectively build an annual territory plan that identifies the revenue opportunity to achieve goals and manages the…