Scorecard Performance Associate

Position Overview

Scorecard Performance Associate – Paul Davis Canada

Paul Davis is focused on providing opportunities for great people to deliver best‑in‑class results.

• Assist in tracking carrier scorecard compliance metrics by office. Reinforce standards and drive improvement by using the performance scorecard, delivering initiatives through coaching and accountability.
• Work with the Operations Team and Business Development Team to drive performance to carrier scorecard expectations.
• Locate areas within processes for improvement and provide these areas to the Scorecard Performance Manager.
• Assist the Scorecard Performance Manager in targeting trend reports and developing initiatives for the Network.
• Enforce strategic initiatives for the Network to improve scorecard performance as quickly as possible.
• Work with individual offices to identify areas for improvement in scorecard performance, hold offices accountable to minimum performance metrics and coach on how to improve scores to increase leads.
• Oversee and monitor compliance tasks in RMS.
• Ensure all offices on programs adhere to all SLAs best practices.
• Recommend suspension or other accountability measures for offices that fail to reach and maintain minimum standards.
• Report on metric standards to the Scorecard Performance Manager.
• Perform all other duties as assigned.

• Knowledge of Microsoft Office applications (Outlook, Word, Excel, PowerPoint).
• Customer service, administrative, and organizational skills.
• Strong ethics and integrity in building personal relationships.
• Ability to learn and operate primary operating systems: CMS, RMS, Xactimate, Xact Analysis, Mobile Claims, Claims Connect, Profile Gorilla, Contractor Connection, SharePoint, One Drive, and other software systems.
• Ability to create documents, reports, and spreadsheets.
• Ability to answer and communicate with customers over the phone.
• Ability to work office equipment (fax, scanner, printer, phone system, computers).
• Ability to work independently.
• Stress management and composure.
• Maintain confidentiality.
• Ability to follow Paul Davis Values, Vision, Mission, and 10 Serving Basics.

• College degree or equivalent work experience.
• Customer service experience.
• Knowledge and experience in Insurance Restoration and working with Carriers and TPAs.

• College degree or 3–5 years of management experience with people.
• Five or more years of experience within the restoration industry or related industry.
• Experience working with insurance carriers or TPAs.

• Must be able to stay in a stationary position up to 100% of the time.
• Occasionally move around inside the office to access file cabinets, office machinery, etc.
• Constantly operate a computer and other office productivity machinery.
• Must be able to observe and perceive information on a computer and documents.
• Must be able to communicate and converse with customers over the phone.
• Occasionally lift up to 10 lb.
• Ability to safely operate a company vehicle.

The employee will work indoors, exposed to air conditioning and heat, and normal office noises.

Up to 25% travel may be required for company meetings, events, training, or site visits.

Applicants or employees who need a reasonable accommodation must contact Human Resources to begin the process. A reasonable accommodation is a change or adjustment to a job or work environment that allows a qualified individual with a disability to perform essential functions without undue hardship.

Paul Davis Restoration is an equal‑opportunity employer. Paul Davis Restoration provides equal employment opportunity to all individuals regardless of race, color, creed, religion, gender, age, sexual orientation, national origin, disability, veteran status, or any other characteristic protected by provincial or federal law.

Paul Davis Restoration, Inc. is a national franchise organization that provides property damage emergency services, restoration, and reconstruction services for residential and commercial properties due to water, fire, mold, storm, and other disasters. The Paul Davis Network includes more than 340 franchises across the US and Canada. Since 1966, we have helped more than 2 million property owners restore their properties and lives. Paul Davis Restoration, Inc. is owned by First Service Corporation, a global leader in the rapidly growing real estate services sector.

More information about Paul Davis can be found at

• Seniority level:
  Mid‑Senior level
• Employment type:
  
  Full‑time
• Job function:
  Purchasing
• Industries:
  Retail
• Location:
  
  Jacksonville, FL
• Salary: $14.00–$14.00 per hour (listed example)
• Work from home options available.