Behavioral Consultative Advisor - Cigna - Remote

Behavioral Consultative Advisor - Cigna - Remote (Finance)

Join us in shaping the future of emotional well‑being. As a Behavioral Consultative Advisor (EAP Consultative Advisor), you will play a pivotal role in guiding clients toward impactful solutions that enhance mental health and resilience. This is your opportunity to make a meaningful difference while working with a team that values innovation, compassion, and strategic thinking.

This is a full‑time remote position. Work schedule is Monday‑Friday with an 8‑hour dayshift during business hours.

The EAP Consultative Advisor is responsible for driving operational performance and strategic execution for Cigna's Employee Assistance Program (EAP) clients. This role partners with Sales and Account Management and provides consultative support for behavioral health products and services, collaborating with Behavioral Health service operations and decision‑makers to address client needs efficiently.

• Provide consultative guidance to Sales and Account Management during all stages of a client lifecycle including proposal reviews, finalist presentations, pre‑client engagement, implementation, ongoing account support, issue resolution, utilization analysis, renewals and terminations.
• Advise and offer expertise in Cigna's EAP by assisting account management and clients on topics such as specialized services for behavioral conditions (e.g., autism, substance use, children and families) and provide guidance and input on integration into their overall emotional wellbeing strategies.
• Curate communication and engagement strategies for all account teams to support client promotional and awareness initiatives, including in‑person meetings and promotional events.
• Collaborate with and effectively leverage Cigna business units (e.g., product, underwriting and pre‑sale) to drive account growth, retention and deliver on client expectations.
• Lead and execute targeted training and office hours for Behavioral Product.
• Develop and maintain a "Trusted Partner" relationship with Account Management.

• Bachelor's degree and minimum 5 years' experience in account management focused on mental health, EAP, or healthcare insurance.
• Life and Health Insurance License preferred or willingness to obtain within 6 months.
• Ability to travel domestically up to 25%.
• Extensive knowledge of EAP products, underwriting principles, risk and financial analysis, marketing, sales, account management, and administrative operations.
• Expert knowledge of Cigna's products, capabilities, and value proposition.
• Competitor awareness and ability to articulate Cigna's strengths and weaknesses.
• Understanding of competitor landscape and sales processes.
• Strong verbal and written communication; confident presenter and independent worker.
• Clear, timely and adaptable communication styles suit different audiences.
• Demonstrated skills in communication, supporting sales and account management in development of strategy for obtaining new business and maintaining existing clients, planning, and organization.
• Ability to build strong working relationships and show leadership in a matrixed environment.
• Effective client collaboration to optimize account performance and drive participation.
• Critical thinking, initiative, problem resolution, and technical skills.
• Independent thinker and problem solver with advanced listening, emotional intelligence, and consultative skills to address client needs.
• Comprehensive understanding of client needs and execution of tailored solutions.
• Strong leadership, resourcefulness, accountability, and integrity in interactions.
• Business acumen – understanding earnings, P&L, and contribution to enterprise results.
• Technical proficiency and navigation skills.

• Innovation Management:
  Continuously seeking better ways to support clients and deliver strategic value through creative problem‑solving and best practices.
• Decision Quality:
  Making good and prompt decisions that keep the organization moving forward.
• Organizational Agility:
  Planning and prioritizing work to meet work commitments aligned with organizational dynamics.
• Action…