Managed Account Coordinator - S2 - 2nd Shift

To engage and collaborate with Fed Ex Trade Networks internal and external customers in facilitating fast, accurate, and compliant transactions with Customs and Border Protection (CBP) and Partner Government Agencies (PGAs)

Facilitate entry processing, as well as pre arrival and post arrival exception resolution.

Prepare, analyze, and/or submit documentation to CBP and PGAs

Develop and maintain a strong relationship with customer's front-line personnel

Support Account Administrators with account management activities (exception logs, special spreadsheets).

Perform route cause analysis as directed by the Account Administrator.

Research and resolve customer billing issues

Coordinate post-entry activities on the customer's behalf

Manage the entry verification process.

Sort and assign department workload

Access clients systems (external systems) as necessary.

Correspond with business partners in various mediums to include written, phone or e-mail.

Produce operational trend reports

Keep business partners apprised of the exception process.

Pre alerts - receive and respond as needed per customer SOP.

Maintain general knowledge of Fed Ex products and services

Performs other duties as assigned

Paid Training Provided.

Mandatory overtime may be required during periods of high volume. In addition, working on company-recognized holidays may be necessary.

HS Diploma or GED required. 12 months of brokerage or transportation experience and/or customer service experience required. Required - MS Office, Outlook, Office equipment (phone, fax, photocopier, printer, scanner). Interact with customers, internal staff/departments and management of all levels. Excellent communication skills, verbal and written

Organizational Skills. Inter-personal skills. Problem solving Skills. Handle high volume of work. Handle time sensitive work

Ability to work independently with minimum supervision. Detail oriented.

Must possess customer service skills, knowledgeable of Microsoft Suite, and is computer literate. Can function is a fast - paced working environment.

Preferred Qualifications: Some openings will offer variable remote with some work from home opportunity and some in the office work, dependent on company policy. Those jobs with variable remote options will require onsite work for 5-6 months, or until productivity and accuracy standards are met. Thereafter, work from home options will become available based upon company needs.

Pay Transparency: Our diverse offerings support your career goals with benefits, specialized training, and advancement opportunities. Employee compensation acknowledges individual contributions, encourages performance, and fosters teamwork, with benefits available immediately.

Pay: $17.50/hr currently offering an additional temporary $3.00 per hourpaypremium during asurgein volume, subject to removal with 30 days’ notice.

Additional Details: Monday - Friday 3pm - 11:30pm

Fed Ex Logistics provides freight forwarding, as well as import and export services that allow companies to reach markets throughout the world. They help customers of all sizes solve the intricacies of shipping goods globally by providing comprehensive international ocean and air freight forwarding, surface transportation and distribution, customs brokerage, trade and customs advisory services, and advanced e-commerce and trade facilitation solutions.

We’re glad you stopped by and hope your job search experience with Fed Ex Logistics, Inc. will be rewarding. We look forward to hearing from you!

Fed Ex Logistics is an Equal Opportunity Employer including, Vets/Disability.

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Fed Ex Logistics will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of the FAIR Chance Initiative for Hiring Ordinance (FCIHOO) for the City of Los Angeles (LAMC 189.00)

Fed Ex Logistics will not rely on the wage history of a prospective employee from any current or former employer when determining the wages for such individual at any stage in the employment process, including in the negotiation or drafting of any employment contract in accordance with Philadelphia Ordinance No. 160840.