Area Franchise Lead II

** Church’s Texas Chicken
**** Employee

Job Description
***
* Job Title:

** Area Franchise Lead II                            
** Department:
** Operations
*
* Location:

** Remote                                                  
** Revised:
** November 2024
** J
* *** ob

Summary:

** The Area Franchise Lead II is responsible for supporting assigned Church’s Texas Chicken (CTC) franchisees and Markets within the United States to be successful in the following key areas:
* Portfolio Management
* Sales & Transactions Growth
* Unit level Profitability
* Execution of Market Plans
* Asset transformation
* New Restaurant Support
* Operations
* * Key Duties/Responsibilities:**
* ** Market Plans**  + Work with cross functional team to develop market plan(s) by DMA across Operations, Marketing, Assets, Financial and Technology  + Ownership and accountability to drive performance of the plan with franchisees in the market  + Identify and Develop KPIs and 30 / 60 / 90 day check-in cadence
* ** Portfolio Management**   + Work with assigned medium and large franchisees to drive key strategic initiatives across their portfolio  + Develop and lead comprehensive plans with quarterly KPIs  + Drive portfolio compliance with key brand standards
* ** Expert on Franchise Business Relations**  + Build strong relationships with franchisees. Support business planning, profitability, marketing initiatives and restaurant operations. Work with franchisees to ensure compliance with brand standards.
* ** Sales and Transaction growth**  + Ensure execution of approved marketing initiatives.  + Guide franchisees to develop improvement plans for under-performing restaurants.  + Review sales and transaction performance with franchisees.
* ** Unit Level Profitability**  + Support financial performance for franchise restaurants.  + Work with finance team to identify P & L opportunities.  + Utilize financial tools and reports to develop plans to improve unit level profitability.  + Participate in Period Franchise Business Reviews.
* ** New restaurant opening support (NROs) and Reimages**  + Point person for weekly countdown calls – 10 weeks prior to opening.  + Provide on-site support of new restaurant openings – orientation, training, operations execution.  + Support construction team with updates on reimage projects.  + Work with FMM to develop Grand Opening Plans.
* ** Franchise Business Reviews (FBRs)**  + Conduct FBRs with all assigned franchisees.  + Develop Improvement Plan for opportunity areas.  + Schedule financial reviews.  + Schedule follow-up FBRs where applicable.
* ** Franchise Meetings**  + Own Business Information Meetings (BIMs).  + Take lead on market restaurant visits (schedule, provide restaurant profiles).  + Schedule targeted Ops Improvement visits (RAV, operations follow-up).
* ** Guest Satisfaction**  + Communicate and review the period Scorecard with franchisees.  + Review and follow up on metrics with all franchisees – review Medallia, Service Check, OPS 360, RAVs.  + Ensure LTO materials are received and posted.  + Follow-up on LTO training and ensure that RVT visits are conducted.
* ** Training**  + Achieve brand standard for PTE Knowledge Score.  + Improve MIT and Food Safety certifications.  + Work with the Training team to roll out new initiatives.  + Participate in training Webcasts and drive attendance.
* ** Brand Compliance**  + Ensure completion of RAV Corrective Action Plans.  + Communicate and take corrective action to mitigate critical brand standards.
* ** Continued Development (Area Franchise Lead)**  + Financial - attend financial Workshop training (P & L Analysis).  + Marketing – attend all marketing meetings with franchisees.
- Conduct market visits with FMM  + Development & Construction – attend bi-weekly reimage and NRO update calls  + Leadership - continue to develop leadership skills (books:  Dale Carnegie Book, HR Workshops, Team building activities)
** Position Requirements (Education, Qualifications, Experience):
*** Bachelor's degree required, MBA preferred
* Minimum 7 years of QSR or restaurant operations experience
* Experience in hiring, training, people development
* Track record of delivering excellence in…