Customer Program Manager

Req

Remote Position:
Yes

Region:
Americas

Country: USA

** Summmary:*
* Celestica enables the world's best brands. Through our unrivalled customer-centric approach, we partner with leading companies in numerous markets to deliver solutions for their most complex challenges. A leader in design, manufacturing, hardware platform and supply chain solutions, Celestica brings global expertise and insight at every stage of product development - from the drawing board to full-scale production and after-market services.

The Customer Program Manager position acts as the primary interface to the customer for the purpose of managing specific programs and projects on behalf of the customer account to achieve the planned revenue and profits.  They will manage large hyperscaler customer accounts.  The main areas of responsibility are Program Mgmt.,Cost and P&L mgmt., Business Development, Pricing/Bid development, Development support, NPI coordination, Customer Satisfaction, Customer Business Processes set up , Communications Mgmt.and

performance reporting and planning. The program manager is key team leader for the customer account and coordinates the teams interface with the customer and other internal Celestica groups such as Marketing, Sales, Finance, Mfg. etc

** The preferred candidate will be based in the Bay Area.*
* *
* Responsibilities Include:

*
* + Acts as the primary interface between the customer and the company for managing specific programs to achieve planned revenue and profits for smaller cust.accounts.

+ Works as a member of teams responsible for day-to-day activities of cust.accounts to ensure that product deliveries are on time and that projects/programs are on schedule.

+ Coordinates and hosts regular program tracking meetings with the cust. and internal account team members to ensure ongoing communication

+ With guidance from more experienced team members,manages current and planned programs to achieve planned revenue.

+ Develops plans to meet commitments and schedules for customers.

+ Supports sales team and GCBU with contents required for customer communications and business reviews

+ Develops action plans to correct out-of-plan conditions.

+ Communicates frequently with cust.to help ensure satisfaction with the company and the products.

+ Solicits performance feedback and communicates information to internal teams and dept's.

+ Prepares,distributes and analyzes cust.surveys and self-assessments.

+ Receives and resolves customer issues and complaints. Acts as a customer advocate to drive prioritization of projects and responses to problems/issues.

+ Manages cust.account profitability.

+ Participates in forecasting, planning and monitoring of efficiency and execution of account strategies.

+ Participates in the pricing/bid preparation process and contract development and management

+ Provides performance reporting and analysis for monthly OPS Reviews and quarterly Cust.

Performance Reviews.

+ Plays a key role in developing account sales strategies and in this capacity works directly with sales and marketing to implement with the customer.

** Knowledge/Skills/

Competencies:

*
* + Relationship Management

+ Sales Process and Business Development Management

+ Industry, Market & Technology Knowledge

+ Financial and Business Acumen

+ Understanding of Data Analytics

+ Ability to learn internal IT tools

+ Commercial Skills - Contracts, Financials, Quotations

+ High degree of computer literacy, with proficiency in Microsoft Office applications

+ Leadership, communication and teamwork skills, collaboration, conflict resolution, and leading without authority

+ Able to lead and navigate cross functional teams in a matrix organization

+ Excellent understanding of Celestica capabilities, offerings, sites and key functional teams

** Typical

Experience:

*
* Nine plus years of relevant experience

** Typical

Education:

*
* Bachelor's degree in related field, or consideration of an equivalent combination of education and experience.

** Salary:*
* $,000 USD/year

The salary range described in this posting is an estimate by the Company, and may change based on several factors, including by not limited to a change in the duties covered by the job posting,…