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Large Enterprise Customer Success Manager
Remote / Online - Candidates ideally in
Singapore
Listed on 2025-12-14
Singapore
Listing for:
Udemy
Remote/Work from Home
position Listed on 2025-12-14
Job specializations:
-
Business
Business Development, Client Relationship Manager
Job Description & How to Apply Below
Large Enterprise Customer Success Manager
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Join Udemy. Help define the future of learning.
Udemy is an AI-powered skills acceleration platform built to help people and teams grow. It’s personalized, practical, and focused on real-world impact.
Our mission is simple: to transform lives through learning. Your work helps people around the world build skills they can use, whether they’re picking up something new or leveling up to stay ahead.
Over 80 million learners and 17,000 businesses already learn with Udemy. If you’re excited by change, energized by learning, and ready to have a real impact, you’ll feel right at home.
Learn More About Us On Our Company Page.
Where we work:
Udemy is a global company headquartered in San Francisco, with additional U.S. offices in Denver and Austin, and international hubs in Australia, India, Ireland, Mexico, and Türkiye. This is a remote position based in Singapore.
- Account Strategy:
The CSM embodies a proactive and growth-oriented mindset, exemplifying a consultative approach that is deeply rooted in achieving tangible results. They actively source internal and external resources and build relationships to achieve the goals of the accounts. They craft and execute strategies that anticipate client current and future needs and drive sustained business growth. - Account Management:
The CSM continuously exemplifies an unwavering commitment to excellence that goes beyond the tactical aspects of account management. They are architects of success, orchestrating stakeholder relationships, change management strategies, and seamless alignment with the customer journey. - Risk Management:
The CSM embodies a proactive stance towards risk management. They take ownership with a 'no excuses' mindset, demonstrating accountability in identifying early risk triggers within accounts and orchestrating strategic risk management plans. - Renewals Management:
The CSM demonstrates a proactive approach to ensure a smooth transition of all renewals within their portfolio, building strong relationships and showcasing the ongoing value of our programs throughout the customer journey. - Advocacy:
The CSM nurtures strong relationships with customers from Program Manager to Exec Sponsors, turning these connections into enthusiastic advocates for Udemy’s product and services. They identify opportunities to promote success stories, encourage referrals, and develop compelling case studies. - Governance:
The CSM proactively takes ownership of and autonomously executes all administrative and compliance aspects of their role.
- Proactively own and manage the success of a portfolio of enterprise-level Udemy Business customers
- Develop individual success plans for each customer to ensure Udemy Business adoption, expansion and loyalty across your portfolio
- Consult with customers on their internal learning and development strategy and challenge leaders to drive change across their organization
- Create and implement internal promotion programs within customer organizations to generate awareness and drive usage of Udemy Business
- Build and maintain trusted advisor relationships at the executive level
- Partner with Sales and Renewals Management to develop an account strategy for each Enterprise customer to hit retention and upsell targets
- Onboard and train new customers. Partner with Implementation Engineers to ensure successful project management and ongoing support of custom features and API integrations.
- Create a customer feedback loop with product management to surface customer requests and help translate customer feedback into product requirements
- 5-8 years of B2B SaaS customer success, account management, consulting and/or sales experience working with large, enterprise-level accounts
- Experience developing strategies to increase adoption of technology solutions
- Basic understanding of concepts related to customer integrations (e.g., Single Sign-On, APIs, feature customization, etc.)
- Superior project and time management skills; excellent attention to detail
- Ability to adapt quickly in a fast-paced, start-up environment, but…
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