Partner Success Manager, FLS

Overview

Fastlane Lending Solutions is a point-of-sale Home Improvement Lending business, focused on offering homeowners financing products that allow them to complete home projects with reputable contractors and dealers. We offer highly competitive lending products and a smooth and attractive application and approval process.

We’re seeking a Partner Success Manager to lead integration efforts and drive performance across our network of contractor partners. This role sits at the intersection of product, operations, and relationship management, ensuring our partners are successful in using Fastlane’s platform to grow their business.

You’ll be responsible for onboarding new partners, supporting their technical and operational integration, and continuously optimizing their performance. You’ll work cross-functionally with Product, Sales, and Support teams to deliver a best-in-class partner experience.

As a remote-first organization, Fastlane Lending Solutions is geographically distributed across the US. This role is fully remote anywhere in the United States and can also take advantage of Bayview’s offices in New York City, NY or Coral Gables, FL. Compensation range $69,000 to $81,000 in base pay, with meaningful bonus/upside potential negotiable based on experience and location.

Relationship Management

• Build strong, trust‑based relationships with partner stakeholders.
• Act as a strategic advisor, helping partners maximize value from Fastlane’s platform.
• Gather feedback and advocate for partner needs internally.

Integration & Onboarding

• Coordinate partner onboarding and ensure smooth integration across product and operational workflows.
• Serve as the primary point of contact during initial setup and launch phases.

Performance Management

• Monitor key performance indicators (KPIs) including:
• Funding volume and contractor activity per integration.
• Support ticket volume and resolution time.
• Forecast accuracy for partner pipeline.
• ROI of partner programs (revenue vs. cost of support).
• Conduct quarterly performance reviews with partners to assess results and identify growth opportunities.

Operational Support

• Collaborate with Support and Product teams to resolve partner issues quickly and effectively.
• Ensure partner-facing documentation and training materials are up to date and accessible.

Reporting & Insights

• Deliver regular reporting on partner performance and program health.
• Identify trends and recommend improvements to partner programs and onboarding processes.

• 2+ years of experience in partner success, account management, or client services—ideally in SaaS, Fin Tech, or home improvement.
• Strong analytical skills with experience tracking KPIs and interpreting performance data.
• Excellent communication and relationship‑building skills.
• Ability to manage multiple partner relationships and projects simultaneously.
• Familiarity with CRM tools, support platforms, and basic data analysis (e.g., Excel, SQL, or BI tools).
• Experience in consumer lending, home improvement financing, or contractor services.
• Comfort working in a fast‑paced, cross‑functional environment.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to sit and use hands to handle, touch, or feel objects, tools, or controls. The employee is frequently required to talk and hear. The noise level in the work environment is usually moderate. The employee is occasionally required to stand, walk, and reach with hands and arms. The employee is rarely required to stoop, kneel, crouch, or crawl.

The employee must regularly lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision, color vision, and the ability to adjust focus.

Lakeview Loan Servicing LLC. is an Equal Employment Opportunity employer. All aspects of consideration for employment and employment with the Company are governed on the basis of merit, competence, and qualifications without regard to race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, or any other category protected by federal, state, or local law.