Credit & Collections Analyst

Creating Peace of Mind by Pioneering Safety and Security

At Allegion, we help keep the people you know and love safe and secure where they live, work and visit. With more than 30 brands, 12,000+ employees globally and products sold in 130 countries, we specialize in security around the doorway and beyond. Additionally, in 2024 we were awarded the Gallup Exceptional Workplace Award, which recognizes the most engaged workplace cultures in the world.

Credit & Collections Analyst-US Remote

At Allegion, we recognize that great talent and breakthrough ideas can come from anywhere. That’s why this position offers a flexible remote work arrangement, with occasional on-site visits as needed based on the role. Whether you’re working remotely or collaborating in person, we’re committed to providing the tools, support, and dynamic environment you need to succeed. At Allegion, your career thrives where innovation meets flexibility, empowering you to achieve your goals while maintaining a healthy work-life balance.

While this is the current structure and we currently have no plans to change, we reserve the right to make changes to the remote schedule as needed at the Company’s discretion.

Qualified candidates must be legally authorized to be employed in the United States. The company does not intend to provide sponsorship for employment visa status (e.g., H-1B, TN, etc.) for this employment position.

• Must be able to prioritize work to achieve or exceed stated collection metrics.

• Responsible for using available collection software tools to assist in executing effective strategies and initiatives to achieve continuous receivable delinquency improvement that contributes to a lower DSO.

• Ensures timely and accurate responses to customer inquiries, questions, documentation issues, billing errors, payment application errors, disputes, program changes, new sale requests and opportunities.

• Proactively contact customers concerning collections of past due receivables.

• Provide phone support by handling incoming calls from sales offices and customers on a variety of items.

• Responsible for developing and maintaining business relationships with customers (contractors and owners) and Sales Office personnel.

• Monitors assigned portfolio to mitigate loss exposure by ensuring each assigned customer is in full compliance with their approved program. Recommends changes to the existing program where warranted; exceptions are corrected and/or brought to the attention of Management. Prepares and recommends over line approval requests.

• Responsible for account reconciliation and identifying and tagging disputed items within assigned portfolio. Tracking and ensuring timely clearing of these disputed items is required.

• Initiates and maintains follow-up to ensure all operating and action conditions placed on approved credit files are completed within established time frames.

• Compiles all information necessary to comply with and complete reporting in a timely and efficient manner.

• Follows up on legal documentation required for a given customer account.

• Manage risk management for accounts & projects within a given level of authority once training is completed.

• Complete waivers of lien as required to obtain payment from customer

• Running Credit reports and calling for credit references as needed.

• Maintains open communication and good working relationships with Manager and fellow teammates to ensure fulfillment of the Credit goals and objectives.

• As required, perform all other related functions & projects as assigned.

• Make decisions to hold & release orders based on credit line exposures and risk determination

• Create workout plans for financially distressed customers that mitigate loss exposure to Allegion

• BS/BA in Finance, Accounting, or other Business degree preferred. Equivalent work experience would be a possible alternative

• 2 - 5 years of related experience required.

• Must possess excellent interpersonal skills with the ability to interact and build relationships with team personnel, sales representatives, commercial offices, plants, and customers.

• Must exhibit a solid professional business image with a team player…