Client Partner; Retail

Soft Serve is a global digital solutions company with associates working across client projects in the USA, Europe, and APAC regions. We empower talented people to change the world and understand that the best way to build our future is to help you build yours.

As a digital authority that advises and provides cutting-edge technology, we reveal, transform, accelerate, and optimize the way enterprises and software companies do business.

At Soft Serve, our mission is to enable talented people to change the world for the better. A key piece of this mission is our Diversity, Equity and Social Responsibility towards clients, partners, communities, our planet, and to each. We are a community of passionate people who take action on what matters, and we have the opportunities to make a difference through technology and corporate volunteering, improving IT education, promoting well-being, and making sustainable choices for the environment.

As Soft Serve grows, we make sure so does our positive impact on the world.

• Experienced with consultative sales or customer management emphasizing account revenue growth working with enterprise, or large ISV clients
• Showing a primary focus on retail
• A professional with a secondary focus on manufacturing
• Used to working in a fast-paced environment; self-driven and highly motivated to excel
• Skilled in working with multicultural and geographically disbursed teams due to your strong interpersonal and communication skills
• Great at building a trusted rapport with clients, influencing decision making and working across executive and operational levels on the IT and Business side
• Capable of tracking multiple customers and managing legal processes (i.e., contract renewals, negotiations, NDA, etc.)
• Adept at maintaining an in-depth understanding of technology, external regulation, and industry best practices
• Possessing a strong understanding of IT Consulting and software development terms and concepts
• Knowledgeable of software development terms and concepts
• Well-versed in the intricacies of business, specifically in knowing how to ensure client success

• Lead business development activities, develop new opportunities in existing client(s), and achieve sales booking and billing targets
• Develop and maintain a Key Account Plan to lead a comprehensive account strategy based on a deep understanding of the client’s pain points and goals
• Build and grow relationships with relevant decision-makers that result in increased account revenue and wallet share
• Use personal expertise to uncover client’s known and unknown needs and goals, communicate and persuasively deliver the value proposition for all of the services offered by Soft Serve, empowered to present a clear rationale to gain the customer's agreement
• Facilitate the opportunity and proposal management activities: ask relevant questions, exhibit genuine curiosity, evaluate the level of interest, identify areas requiring further information, and facilitate follow-up sessions with the client to monitor progress
• Be a champion and collaborate in cross-functional teams to build strong relationships with a client – team up with account execs on accounts that will be added to your portfolio, lead account development activities with the customer as well as Partner teams, liaise with services teams to understand customer's business goals, project goals and success for effective cooperation
• Achieve superior NPS scores with clients: provide input into Client participation in our NPS process, monitor customer satisfaction at each stakeholder level, and initiate changes needed to increase satisfaction. Provide leadership
• Build trust, expand network and reputation with clients at all appropriate levels, including senior technology and business executives to drive and execute an effective account growth strategy
• Ensure quality data (CRM) to enable effective customer retention and business development activities, identify and resolve issues
• Assure operational compliance through a deep knowledge and understanding of the organization's policies, target APMs for accounts and procedures and of relevant regulatory codes and codes of conduct, and…