Customer Service Specialist

Talent Acquisition Expert | Full-Cycle Recruiting & Strategic Hiring | Connecting People with Opportunity

Tessenderlo Kerley, Inc. is a company of diverse businesses unified by shared values and vision. We serve the agriculture, mining, industrial and water reclamation markets with a broad range of products and technologies worldwide. Serving these customers well is a passion and a commitment – one that the people of Tessenderlo Kerley find rewarding, empowering and meaningful.

If you want the work you do to make a positive impact on the world in which we live, and work alongside innovative, quality-focused people of vision, Tessenderlo Kerley is the right place for you.

Are you a supply chain‑savvy problem solver who takes pride in accuracy, responsiveness, and delivering exceptional service? As a Customer Service Specialist, you’ll play a key role in supporting both internal teams and external customers throughout the full order‑to‑cash process.

This role is ideal for someone who thrives in a fast‑paced environment, pays close attention to the details, and approaches every challenge with a solutions‑first mindset. You’ll ensure orders flow smoothly, troubleshoot issues before they impact the customer, and build strong relationships that support our long‑term business success.

Please Note: This role is primarily office‑based. After 90 days, you’ll have the opportunity to work from home up to 1‑2 days per week. This flexibility may shift based on business demands.

• Make a Real Difference – Support vital order management, delivery performance and product accuracy across our customer base.
• Be the Bridge – Collaborate with our Sales, Operations and Supply Chain teams to ensure a smooth customer journey from order to invoice.
• Sharpen Your Expertise – Gain hands‑on experience with SAP, expand your product knowledge and learn the intricacies of our growing business.
• Grow Your Career – Be part of a team that values cross‑training, continuous improvement and internal mobility.

• Manage customer orders via phone, email and fax using SAP.
• Maintain and invoice orders post‑shipment, process pricing changes and update customer master data.
• Respond to customer inquiries, troubleshoot delivery or product concerns, and provide timely resolutions.
• Partner with internal departments (Sales, Operations, Supply Chain) to deliver exceptional service and order accuracy.
• Support month‑end close and related reporting or administrative tasks in collaboration with Shared Services.
• Participate in cross‑training and continuous improvement of department systems and processes.
• Assist with training and onboarding of new team members as needed.
• Maintain professionalism in a fast‑paced office environment with occasional extended hours or weekend work.

• 3‑5 years of customer service experience (order management or related field preferred).
• Associate degree or higher preferred (or equivalent experience).
• Familiarity with SAP is a big plus.
• High attention to detail.
• Understanding of supply chain or logistics operations is beneficial.
• Strong Microsoft Office skills (Excel, Outlook, Word, PowerPoint).
• Excellent communication, adaptability and problem‑solving abilities.
• Industry experience in mining, refineries or bulk liquid shipments is a plus.
• Willingness to travel up to 10%.

Working at Tessenderlo Kerley is a rewarding environment that offers work/life balance, fun, learning and teamwork, community involvement, and challenging meaningful work.

• Medical-Dental-Vision-Prescription (Low employee premiums!)
• 401(k) plan with dollar‑for‑dollar matching up to the first 5% of employee contribution
• 401(k) company retirement contribution at year‑end, equal to 4% of annual base salary
• Short‑term incentive awards based on measured performance criteria
• Life Insurance (2x annual base salary)
• Paid vacation and sick time, and 10 paid holidays per year
• Tuition Reimbursement:
  Up to $5,000 per calendar year (non‑taxable)
• Adoption Assistance:
  Up to $7,500 in reimbursement assistance
• Paid maternity and parental time off
• Business Travel Life & Accident Insurance
• Flexible Spending Account
• Telemedicine…