GSC: Business Analyst

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"If you‘re looking for a career that will help you stand out, join HSBC, and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further."

The Business Analyst is accountable for leading analysis for changes and new features/services that deliver enhancements to Digital Channels. Business Analysts are involved from initial scoping and discovery analysis, followed by management and documentation of requirements right through to post implementation continuous improvement.

The role requires leadership of detailed analysis to drive out the real business needs; elicit quality requirements based on optimal solutions; design best in class customer journeys; and translate complex concepts into engaging digital propositions that align to Global Digital strategies. Business Analysts collaborate with Multiple stakeholders and work in agile cross-functional agile teams in Value streams to deliver customer‑centric journeys, supporting entities globally.

Business Analysts also play an important role in contributing to the development of a high‑performance Business Analysis discipline through employing and reinforcing best practices such as reuse and supporting and coaching other team members.

• Leading analysis to facilitate problem statement analysis, elaboration of requirements etc.
• Big picture end to end thinking.
• Bridging the gap between product, technology, propositions, markets, business and delivery teams.
• Sourcing and interpreting data and insights to underpin the feasibility and design of digital features and functions.
• Collaborating with other Digital teams working in an Agile environment to deliver more features faster.
• Upholding best practices and standards and help grow maturity in discipline.
• Leading, supporting and coaching Business Analysts that may, in some cases, involve line management responsibilities.

• Very strong analytical ability and problem‑solving skills - excellent attention to detail and the ability to see things through to completion. The ability to quickly understand customer, technical and operational considerations, e.g. risk.
• Experience of analysis/requirements management techniques e.g. user stories, BDD style scenarios, e2e process flow or customer journey mapping, story mapping, elicitation techniques, gap and competitor analysis etc., Experience of relevant tools e.g. JIRA, Confluence.
• Experience of leading analysis activities to support the delivery of customer centric digital products and features.
• Working experience with business stakeholders and product managers on product backlogs.
• Demonstrable working with solution architects and engineers with a good grasp of technical concepts and considerations, e.g. APIs, Cloud infrastructure, backend systems etc.
• Highly developed communication skills, Doth written and verbal, to explain complex or technical issues.
• Pragmatic decision‑making skills, with the ability to make clear judgments based on data and understand the implications.
• Strong negotiation and relationship management skills to satisfy a wide range of internal and external customers with conflicting priorities.

• Annual performance‑based bonus
• Additional bonuses for recognition awards
• One‑time reimbursement of home office set‑up (up to 800 PLN)
• Nursery discounts
• Financial support with trainings and education
• Flexible working hours

The pay range for this role is 15 000 PLN - 19 000 PLN (monthly, gross).

Variable pay is discretionary, but influenced by Group performance, business/function performance and individual performance.

We offer a comprehensive and competitive package of benefits covering healthcare, family friendly leaves, pension and life assurance, as well as many other benefits to support your wellbeing.

If your CV meets our criteria, you should expect the following steps in the recruitment process:

• Online behavioral test (for external candidates onIy)
• Telephone screen (for external candidates onIy)
• Zoom interview with the hiring manager

We are looking to hire as soon as possible so don‘t wait and apply now!

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