Director of Revenue Operations

NA Sales & Revenue Operations Director

The NA Sales & Revenue Operations Director is a critical leadership role responsible for driving revenue growth, commercial strategy, and sales effectiveness across all NA regions and business lines. This role combines senior sales leadership with deep revenue operations expertise—supporting MRI’s rapidly expanding product portfolio, acquisitions, and multi-segment customer base.

Base pay range: $/yr - $/yr

You Will:

• Lead and oversee day-to-day sales operations activities for the NA region, ensuring efficient processes and procedures.
• Establish consistent forecasting frameworks and reporting (Weekly forecast calls including the NA role up and vertical sales meetings), this will include both bookings and risk/attrition.
• Collaborate with sales leadership to drive and implement global/regional sales strategies, targets, and forecasting models.
• Analyse sales data and metrics to identify trends, opportunities, and areas for improvement.
• Prepare regular reports and presentations for senior management, providing insights and recommendations (For example; Win/Loss data, MEDDPICC adoption, sales velocity metrics etc)
• Manage the sales pipeline, ensuring accurate tracking and reporting through CRM and other systems (Pipeline health and Hygiene)
• Drive adoption of sales tools, platforms, and best practices across the region (Sales Loft, Trumpet etc)
• Identify Sales training requirements for delivery by Sales enablement
• Support territory planning, quota setting, and incentive programmes for the NA sales teams alongside Global Sales Ops/Rev Ops leader.
• Lead or contribute to regional/global sales operations projects and initiatives as required.

• Own the NA revenue operations function, including analytics, planning, systems, enablement, and process optimization.
• Oversee CRM accuracy and sales process governance (primarily Salesforce and integrated tools such as Hub Spot, Marketo, Outreach, Gong, CPQ).
• Implement standardized, scalable GTM processes across countries and business lines—particularly important due to MRI’s inorganic growth and acquisitions.
• Design and monitor regional KPIs for pipeline health, sales productivity, conversion rates, and retention.
• Partner with Global Rev Ops to align on systems architecture, compensation frameworks, data governance, and forecasting methodologies.

• Partner closely with Product, Customer Success, Finance, Marketing, and Professional Services to deliver a connected customer experience.
• Create a culture of accountability, data-driven decision making, and continuous improvement.

We’re obsessed with making this the best job you’ve ever had!

We want our teams to love working here, so we’ve created some incredible perks for you to enjoy:

• Join our employee-led groups to maximize your experience at work such as our Diversity, Equity and Inclusion committee, employee resource groups such as Women and Allies, and our Pride Event Group
• Enjoy peace of mind over yours and your family’s health with our medical coverage options and HSA benefit
• Invest in our competitive 401k plan and help set you up for your future
• Big on family? So are we! We understand family is important and being able to spend quality time with your family is a wonderful experience. Our Parental Leave Program is designed to give you the opportunity to spend even more time with your new arrival(s)
• Enjoy a fantastic work-life balance with 20 days PTO plus observed Holidays, plus 16 hours of ‘Flexi’ time a year
• Further your professional development and growth with our generous Tuition Reimbursement offerings
• Enjoy the flexibility of working from anywhere in the world for two weeks out of the year

• Medical insurance
• Vision insurance
• 401(k)
• Paid maternity leave
• Paid paternity leave