Business Analyst; Remote at Serigor Inc. Jackson, MS

Job Title

Business Analyst (Remote)

Jackson, MS

12 Months

• Collaborate with the Client functional leads and SMEs to understand, index, and document future‑state Business Processes using industry‑standard notations (e.g., BPMN)
• Build Methods and Procedures Documentation for specific tasks within a business process where step‑by‑step instructions are required
• Analyze future‑state workflows for improvement and optimization opportunities
• Work closely with the client and vendor project teams (Development, OCM, Testing, Training, etc.) to ensure that Business Process documentation aligns with project objectives and timelines
• Provide expertise in process mapping, modeling techniques, and best practices – transition knowledge and documentation to the client at the close of the project
• Conduct workshops and interviews where required to address potential gaps in future‑state Business Process and / or Methods & Procedures documentation
• Support the implementation of process improvements by providing guidance and documentation to relevant stakeholders
• Manage project “open items” pertaining to Business Process and / or Methods & Procedures to closure leveraging Business Process Flows and Methods & Procedures documents of record
• Manage interim process design and maintenance where temporary alterations in a standard Business Process may be required to manage anticipated system downtime or workarounds for production defects
• Maintain Business Process and Methods & Procedures documents of record for the project team

• Bachelor’s degree in business, Information Systems, or a related field
• Proven experience as a Business Process Modeler or similar role
• Proficiency in using business process modeling tools (e.g., Visio, Lucid chart, or dedicated BPM tools)
• Strong understanding of business process modeling notations, particularly BPMN
• Excellent analytical and problem‑solving skills
• Effective communication and collaboration abilities
• Knowledge of process improvement methodologies (e.g., Six Sigma, CMMI) is preferred
• State Government experience and specific experience in DHS or Child Welfare domains is preferred
• Detail‑oriented with a focus on producing high quality deliverables

• Experience working on child welfare projects