General Manager
Wilmington, New Hanover County, North Carolina, 28412, USA
Listed on 2025-12-22
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Business
Client Relationship Manager, Operations Manager
Established in 2020, Pink’s was born out of the desire to bring dignity back to the blue‑collar service industry. Tired of the stigma of workers showing up late or saying they would fix something that they never got around to, Pink’s is here to change the narrative by bringing back the days of knowing and trusting the people working on your home or business.
Pink’s is founded on the idea of world class service at a fair price
and our Brand Promise is to be The Best House guest Ever
. If you possess a passion for delivering unparalleled customer service and desire to be part of a company with a remarkable culture, we look forward to meeting you! We are looking for a General Manager to join our world‑class team.
The GM plays a pivotal role in our business. They are the culture carriers and the face of window cleaning in our community.
Responsibilities will include, but are not limited to:- Handle scheduling, direct client communication, including phone, text, and email.
- Estimate projects.
- Send out quotes and accompany potential clients on property inspections.
- Upsell additional services to ongoing projects/customers.
- Once a client accepts, schedule the job.
- Hiring, firing, and labor scheduling.
- Follow‑ups with clients post‑service for quality assurance.
- Build strategic relationships with homeowners, restaurant managers, and local businesses.
- Network and promote Pink’s.
- Ensure safety compliance in van operations.
- Inventory management, including soap, towels, and equipment.
- Proven sales and leadership experience.
- Hospitality experience is a plus.
- Exceptional communication and customer responsiveness.
- Ability to learn and work independently in a fast‑paced environment.
- Self‑motivated.
- Superb time management, prioritization, and organizational skills.
- Detail‑oriented, dependable, and reliable.
- Proficiency in the use of a personal computer/cell phone and software programs.
Check us out online at
Job Type: Full‑time
Benefits:
- Health insurance
- Paid time off
- Paid training
Shift:
- Day shift
License/Certification:
- NC Driver's License (Required)
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