Municipal Account Manager

Position Summary

The Municipal Account Manager fosters and maintains relationships with customers within an assigned geographic area by delivering excellent account management and identifying service enhancements that increase customer loyalty and retain long‑term business. In collaboration with other members of the Municipal team, the incumbent will develop the knowledge and skills necessary to strengthen and sustain relationships with new and existing business accounts, provide innovative solutions to solve unique business needs, and identify opportunities for increased sales growth.

The incumbent is primarily responsible for maintaining Casella’s municipal customer base within the Southern Maine geographic market segment while also supporting the Municipal strategy across the Maine footprint.

Hiring range: $85,000-$95,000

• Maintains positive client relationships with key decision makers and coordinates pricing, service changes, contract renewals, and the negotiation process to deliver maximized value for the customer and profitability for Casella.
• Effectively communicates and exchanges account information between all Casella operating entities within the designated geographic market segment to ensure the delivery of comprehensive services to customers.
• Provides primary point of contact for customers and collaborates with client services and operations teams to ensure all inquiries and requests are resolved and customer satisfaction goals are achieved.
• Develops knowledge of the procedures necessary to facilitate, execute, and support municipal bid management, leverages resources across the organization, and assists in bid compilation, document completion, and opportunity tracking.
• Maintains a new business pipeline and contract retention activities using Casella’s Customer Relationship Management (CRM) system to track all activities and applicable information.
• Conducts business reviews with customers to grow insights on Casella programs, track continuous improvement efforts, and identify cross‑selling opportunities for other Casella lines of business.
• Identifies and communicates market trends, opportunities, and challenges on a quarterly basis to management teams to enhance customer needs awareness and cultivate new business segments.
• Coordinates and communicates profit and loss (P&L) impacts by customer and develops budget and forecasting models for planning purposes.
• Develops and implements proactive strategies for community engagement efforts within the customer base in collaboration with local Casella facilities, regional resources, and home office stakeholders.
• Facilitates implementation of hosting open‑house events at local Casella facilities as directed by home office and regional stakeholders.
• Fosters collaborative relationships within the defined geographic area to identify innovative solutions to meet customer business needs and ensure delivery of comprehensive services.
• Participates in training and other learning opportunities to expand knowledge of the company and its products and services and performs any other duties needed to help drive our vision, fulfill our mission, and/or abide by our core values.

The ideal candidate should possess strong interpersonal skills along with strategic selling and negotiation abilities. They must demonstrate excellent verbal and written communication, analytical thinking, and formal presentation skills. A proven track record of successful sales results and the ability to qualify, develop, and manage business opportunities are essential. Proficiency in MS Office 365 and related platforms, as well as comfort working in a digital environment, is required.

Candidates should have a minimum of 2‑3 years of business‑to‑business sales experience and a history of thriving in collaborative environments. While not mandatory, experience or interest in the environmental or sustainability field is preferred. A bachelor’s degree or equivalent experience is required; an advanced degree or relevant sales certifications are considered a plus. Additional requirements include legal eligibility to work in the U.S., a valid driver’s license, and the ability to travel up to 60%, including periodic overnight trips.

Outgoing, customer‑focused individual who can see the larger picture while focusing on detailed information and is adept at building and maintaining relationships, developing trust, and achieving business and sales results.

Medical, Dental, Vision, Life & Disability Insurance, Maternity & Parental Leave, Flexible Spending Accounts, Discounted Stock Program, 401K, Employee Awards, Employee Assistance Plan, Wellness Incentive, Tuition Assistance, Career Pathways, and More.

Location:

Portland, ME