Account Director

Company description

Hi there! We’re Razorfish. We’ve been leading the marketing industry with our digital expertise since the start of the internet. But in 2020, we did a full reboot. What’s different? It all starts with people. Weird, wonderful, complex people - with diverse backgrounds in strategy, creative and technology. But no matter how different we are, we all have one thing in common.

We believe our differences are our strength. So we push for inclusion, challenge convention and bring in new perspectives, to inspire new ideas. Because when we connect by understanding what makes people different, we can create unforgettable experiences that enrich lives. Join us at

The Account Director will play a pivotal role in managing client relationships, leading strategic initiatives, and driving business growth. This role requires a proactive and self-directed leader with the ability to manage complex projects, foster client relationships, and deliver impactful business solutions.

• Serve as the primary point of contact for clients on assigned business, seeking to become a trusted advisor and foster strong, long-lasting relationships.
• Understand client goals and objectives with accountability for the success of projects and engagements, ensuring they meet client expectations and deliver measurable results.
• Regularly communicate progress, insights, and recommendations to clients.
• Work with cross-disciplinary teams and agency partners to ensure seamless execution of campaigns and drive integration across multiple channels.
• Track and report on account financials, ensuring profitability and client satisfaction.
• Proactively expand relationships within current clients and find opportunities for organic and inorganic growth.
• Lead prioritization of weekly/daily Account Team activities.
• Support annual account planning process and regular updates independently and pro-actively.
• Lead day-to-day communications through meeting scheduling, feedback trackers, meeting notes, status documents, QA and other topics independently. Immediate client communication point of contact for day-to-day project needs. Lead project kickoff and wrap up meetings with broader partner agency senior stakeholders.
• Support creation of and updates to SOWs and associated contract fulfillment needs, follow-ups and approvals independently and pro-actively.
• Anticipate and support risk assessments independently. Works in close partnership with Discipline leads to identify and mitigate potential risks to the health/stability of the business.

• 7+ years of professional work experience including in an account management role at an agency.
• Proven experience leading complex projects and large teams.
• Heavy production experience; able to pivot in an ever-changing, fast-moving agency and client environment.
• 360 campaign experience across channels such as, OLV, broadcast, digital, social media, email, out-of-home, websites, and POP/in-store.
• Loyalty and CRM experience is a plus.
• QSR client experience is preferred.
• Ability to travel up to 3 times per month, with some overnight travel.
• Exceptional written and verbal communication skills, with a strong ability to build and nurture client relationships.
• Excellent problem-solving, time-management, and organizational skills.
• Strong financial acumen.
• Proven ability to build successful relationships with clients and cross-functional teams.

The Power of One starts with our people! To do powerful things, we offer powerful resources. Our best-in-class wellness and benefits offerings include:

• Paid Family Care for parents and caregivers for 12 weeks or more
• Monetary assistance and support for Adoption, Surrogacy and Fertility
• Monetary assistance and support for pet adoption
• Employee Assistance Programs and Health/Wellness/Comfort reimbursements to help you invest in your future and work/life balance
• Tuition Assistance
• Paid time off that includes Flexible Time off Vacation, Annual Sick Days, Volunteer Days, Holiday and Identity days, and more
• Matching Gifts programs
• Flexible working arrangements
• ‘Work Your World’ Program encouraging employees to work from anywhere Publicis Groupe has…