Director of Sales - Account Management

Director of Sales – Account Management

We are seeking an experienced and strategic director to lead and develop our team of account managers focused on existing clients using Microsoft Dynamics ERP solutions. The role is responsible for strengthening client relationships, driving customer retention and expansion, and ensuring our account managers deliver exceptional service and strategic value. Additionally, this position will play a key role in identifying and executing cross‑selling and upselling opportunities for complementary services and ISV solutions.

• Lead and coach the account management team, providing guidance, training, and performance coaching.
• Develop and implement account growth strategies to maximize retention, upsell, and cross‑sell opportunities within existing accounts.
• Identify and drive cross‑selling initiatives, introducing clients to relevant ISV solutions and professional services that enhance their ERP ecosystem.
• Collaborate with product, marketing and sales teams to align service offerings with customer needs, including seamless integration of ISV solutions and packaging of existing services as offerings.
• Build strong relationships with key customers, acting as an executive sponsor and ensuring their long‑term success with Microsoft Dynamics ERP solutions.
• Establish clear goals and metrics for account managers, tracking progress and ensuring alignment with broader business objectives.
• Analyze account performance and trends, identifying opportunities to optimize engagement and service delivery.
• Drive contract renewals and expansion discussions, ensuring continued adoption and value realization.
• Represent the company at industry events and client meetings, strengthening relationships and market positioning.

• Bachelor’s degree in business, sales, marketing, or a related field (MBA preferred).
• 8+ years of experience in ERP software sales, with a focus on account management and customer success.
• Proven leadership experience in managing and growing a team of account managers.
• Strong understanding of Microsoft Dynamics ERP solutions, ISV applications, and professional services.
• Track record of successful cross‑selling and upselling in enterprise software sales and professional services.
• Excellent strategic thinking, negotiation, and relationship‑building abilities.
• Ability to navigate complex enterprise environments and engage with executive stakeholders.

• Experience in managing long‑term client relationships in ERP sales.
• Knowledge of customer lifecycle management and value‑based selling.
• Familiarity with cloud‑based ERP solutions and digital transformation strategies.

• Stellar Salary:
  Competitive OTE salary ranging from $150 k – $200 k USD per year.
• Super Healthcare Benefits:
  Comprehensive medical, dental, and vision coverage.
• Retirement Treasure:
  Access to a 401(k) retirement plan.
• Time to Chill:
  Generous paid time off for vacations, holidays, and sick days.
• Remote Work Magic:
  Ability to work remotely from your preferred location.

Western Computer has been on an exciting mission since 1987 to partner with customers as they transform and grow their business. As a Microsoft Solution Partner, we’re recognized as a top partner. With over 150 Microsoft Dynamics 365 and Power Platform experts, we partner business needs with system capabilities to create the recipe for success. We are continuously innovating to maximize our customers’ technology investments.

We are not your average ERP company.

We encourage you to apply even if you feel that you do not meet all of the above qualifications. Recruiting participation among women and underrepresented groups is encouraged. Western Computer encourages you to break that statistic and to apply. No one ever meets 100% of the requirements. We look forward to your application!

• Director

• Full‑time

• Sales and Business Development

• Software Development

Referrals increase your chances of interviewing at Western Computer by 2x.