Engagement Manager

Overview

ENGAGEMENT MANAGER

Job Code: ENGMTMGR

Reports To:

Director, Development & Engagement

Base

Location:

AZ or CO

Work Status:
Virtual Office

Minimum Starting Monthly Range: $6,250

Hiring Range (Monthly Pay): $6,250 - $7,250

Full-time / Part-time:
Full-time

Exempt / Non-Exempt:
Exempt

Risk Designation:
Medium

Summary:

The Engagement Manager collaborates with communities, Participants, and internal team members to sell Contexture s products and services. The Engagement Manager develops relationships with Participants to demonstrate Contexture s value proposition and secure new contracts. The Engagement Manager works closely with their counterpart when new sales opportunities have been identified and works to ensure upsell opportunities have the sales presence needed to increase revenue.

The position will manage activities related to building and maintaining positive Participant relationships, effectively managing accounts, coordination of the delivery of Contexture products and services, and the analysis and measurement of the existing clinical processes and workflows in obtaining and utilizing electronic patient data. The Engagement Manager cultivates prospects to fill sales pipelines that can be managed through closure. Additionally, the Engagement Manager will assist in securing timely submission of legal documentation for HIE Participants

This position is based in Phoenix Arizona. Our strategic flexibility allows for local work from home opportunities.

• This position will be responsible for signing up Participants to implement health information exchange services from Contexture. The Engagement Manager works with the Director of Development & Engagement and team to both convene and facilitate discussions to advance the HIE.
• Responsible for meeting sales goals determined by Director of Development & Engagement
• Responsible for qualifying leads from digital campaigns, conferences, trade shows, and other referral sources
• Actively manage and report on lead development including the use of business applications to measure progress and sales status
• Create presentations and collaborate with marketing/communications to define messaging and materials for each Contexture product and service
• Demonstrate HIE applications in small group and large group settings, on-line and in person
• Responsible for communicating the business, technical and financial benefits of Contexture s products and services
• Responsible for explaining fee schedules and providing accurate quotes for HIE services and assist the finance department with on-going communication regarding invoicing, fee increases and account balances
• Collaborate in a team-based environment
• Define deliverables, statement of work and vendor integration specs in preparation for creating agreements
• Responsible contract life-cycle management, including drafting all necessary HIE agreements, managing red-line negotiations, and sending agreements to identified signers for review and signature
• Maintains current and accurate information in business applications
• Resolve any issue raised promptly by troubleshooting and efficiently using internal resources
• Maintains strong, long-lasting, effective relationships with key stakeholders and decision makers within the Participant s organization
• Maintains high-touch engagement with priority Participants including agenda development, meeting cadence/schedule, key player/contact tracking, custom survey, etc.
• Participate in defining approach and priorities for product enhancements and Contexture s growth and supports the development of new client solutions including requirements definition and business case documentation
• Participate in conferences, partner events and Contexture sponsored events
• Performs other related duties as assigned

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Understanding of the HIE landscape, including functionality, technology (HIT) and policy
• Commitment to Contexture mission and strategic direction
• Passion for improving healthcare
• Excellent communications skills (including verbal, written and interpersonal communication), influencing and partnering skills at all organizational levels
• Convey a professional image
• Experience and comfort working with Senior Level executives
• Work independently, and in collaboration with other Contexture team members and community to ensure alignment across Contexture; be a team player
• High energy, positive, can-do attitude, and attention to detail
• Demonstrate critical analysis, strategic planning capabilities, and ability to execute tactically
• Ability to excel in an entrepreneurial, fast-paced, diverse, results-oriented culture
• Assertive, results and success-oriented self-starter, with excellent…