Director of Key Accounts

Overview

Dominion Payroll is hiring a Director of DP Key Accounts!

If you're looking for an exciting career with one of the fastest growing, independent payroll companies in the country, with a team of motivated colleagues and proven leaders providing unlimited learning potential, then Dominion Payroll is where you want to be. We pride ourselves on being a successful alternative to large, publicly-owned payroll companies. At Dominion Payroll we bring unique solutions to the marketplace and strive to delight our customers every day.

We are engaged in our communities and contribute to local non-profits. Join us today to learn why we're quickly becoming the premier choice in customized payroll and HR solutions.

• Rock solid industry leader for HCM and payroll and original partner in the iSolved Network
• Inc. 5000 honoree for 12 consecutive years for being one of the fastest growing companies in the country
• Renowned for 99% customer retention with industry leading Net Promoter Score
• Proprietary, web-based technology that provides competitive advantages
• Locally owned and operated
• Phenomenal opportunities for advancement

• Manage the Key Account Managers
• Work closely with Client Services and the Key Account Support team
• Serve as the point of escalation for Key Account clients
• Serve as primary point of contact for designated top tier clients that will benefit from a dedicated resource who fully owns the client relationship and adds value to the partnership
• Create and deliver a consultative client interaction model that continually drives results and delivers value for our clients by identifying service and training opportunities, tracking issue resolution, and managing a regular cadence of meetings
• Collaborate with Sales, Marketing, and Operations to drive growth
• Recruit, hire and train new team members as necessary to support the growth of the HR services offering
• Manage relationships with other departments and third-party partners
• Evaluate model delivery and client satisfaction and adjust as necessary
• Analyze client satisfaction and NPS scores quarterly
• Serve as liaison who advocates for clients and leverages internal resources within various departments to deliver exceptional client experience

• Bachelor's Degree with 5-10 years of leadership experience
• A 'business owners' mindset that will focus on building and continuing to build out this service and driving revenue growth through retention and upsell opportunities
• Flexibility and adaptability to thrive in a growing, dynamic organization
• Keen awareness and knowledge of the latest industry trends and changes
• Minimum of 3-5 years of experience in account management, relationship management, or customer success role
• Must be highly proficient in all elements of payroll
• Strong customer focus, problem-solving and analytical skills, coupled with flexibility and a strong sense of urgency
• Strong presentation skills and being comfortable speaking in front of groups
• Must possess expertise in all Microsoft Office applications and be able to effectively utilize available office management technology
• Communication skills, both written and verbal, have to be 100%
• Exceptional organizational skills and multi-tasking abilities along with attention-to-detail and a high degree of accuracy
• Excellent interpersonal skills and ability to build strong relationships at all levels within the company
• Ability to work independently, be self-motivated, detailed-oriented and organized
• Able to deal with difficult, sensitive, and confidential issues
• Familiarity with becoming the trusted leader in a related field by analyzing customer problems, mastering product knowledge, and differentiating from the competition
• Maintain knowledge of industry trends and changes

• Understand, embrace and embody DP Core Values. These core values clearly define the DP culture, and they must be reflected in everything we do and every interaction we have. Our core values are the framework from which we make all of our decisions.
• Community: We are stronger together than apart. Connection to our communities helps us better connect with ourselves and have a positive impact on both. Knowing and caring for each other helps to deepen trust and partnership which brings clarity and purpose to our work.
• GSD: Get Shit Done! Start right now and don’t stop. We are never done.
• Rise Above: Expectations, disagreements, ego, challenges - push yourself to become the best version of you.
• Passion: Bring passion to every day by creating meaningful impact in your work, for our clients, relationships, and our communities.
• Create Culture: Culture enhances our quality of daily life and increases opportunities for learning, understanding, and growth.
• DP No Se Vara
  :
  Never get stuck. We find a way or make a way.
• Excellence: Don’t let good be the enemy of great. Every single thing that you do matters!

• Freedom to work from home two days a week
• Robust 401k match program
• Significant paid time off plus…