Operations Analyst V

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Location:

Hybrid
- Columbia, MD

In this position, you’ll be based at the Columbia office for a minimum of three days a week, with the flexibility to work from home for some of your working week. If you have a remote location recorded in Fusion this arrangement will continue to be honoured if you are successful in your application, provided that:

• You have a formal accommodation due to a disability, medical or legal reason that enables you to work remotely
• You’re a redeployment candidate who is under notice of redundancy
• You were moved to a remote contract as your office was closed

As an Operations Analyst V in our Default and Special Services (D&SS) team, you will be responsible for coordinating and providing subject matter expertise on the various operational processes across all groups in D&SS. You will assess, develop, and implement group processes and systemic enhancements. You must have excellent communication skills, be an effective team‑player, and able to juggle multiple priorities.

Be comfortable with new technology, quickly grasp new concepts, and able to work effectively with both high‑level concepts and detailed analysis.

As an Operations Analyst V, you will be trusted with end‑to‑end operations governed across multiple groups, working independently and driving improvements.

• Partner with subject matter experts to analyze operational processes, design process mapping, and problem‑solve to identify root cause and most viable solutions
• Develop side‑by‑side analysis to quantify capabilities and identify gaps between existing and proposed processes or applications
• Test feasibility of new ideas, develop, and document new processes, and re‑engineer existing functions to capture efficiencies or reduce risk
• Develop and articulate subject matter expertise on a variety of functions responsible for critical processes
• Compile, analyze, and interpret data to make strategic and tactical recommendations to business managers
• Invoice Management: manage internal and external expenses, coordinate client team interaction, research and reconcile position breaks, enhance and manage multiple databases including MS Access, create systems and maintain records, interface with senior management
• Support administrative tasks to adhere to D&SS policy and procedures, fulfill Secretarial committee role as assigned, manage primary system of record update process and report generation, interface between D&SS, client teams and legal personnel, support innovation and business growth initiatives

• Minimum of 7 years of experience with Corporate Trust experience; or a Bachelor's degree in lieu of direct experience
• Ability to use independent judgment to identify and resolve problems and to escape as appropriate
• Strong analytical/critical thinking skills for problem resolution
• Ability to navigate multiple computer systems, applications and utilize search engine tools to locate critical information
• Strong experience understanding and translating legal documents
• Outstanding troubleshooting and resolution skills
• Ability to partner and coordinate with other functions on projects
• Advanced Microsoft Excel proficiency and other MS Office Suite

• Base salary range: $72,000 – $90,000 (Columbia, MD specific)
• Salary basis is United States specific; for other country compensation please contact recruiting partner

We're a global leader in financial administration with over 12,000 employees across more than 22 countries. At Computershare, it’s more than just a job — our open and inclusive culture means we will help you grow, move forward, and make the most of our world of opportunities.

We're dedicated to providing you the opportunity to succeed on your own merits, from application to career progression. We value inclusion and equal opportunity. For accommodations or adjustments during recruitment, see for further information.

We are a market leader with decades of experience providing trustee and sophisticated agency services for private and public companies, investment banks, asset managers, and governments. Our organization offers a broad range of services with a best‑in‑class reputation built on a high‑touch approach to client service.

Mid‑Senior level

Full‑time

Management and Manufacturing