Program Manager Solution & Adoption

Job Specifications

Black Hills Energy is people powered and purpose driven. Our team uses the power of energy to improve life for over one million customers in 800+ communities across the West and Midwest. We seek talented, caring people who embody our core values and contribute to a culture of inclusion and growth. As an organization, we believe the best part of working on our team is our commitment to making tomorrow better than today‑for our customers, communities and each other.

At Black Hills Energy, the Program Manager - Customer Solutions Growth & Adoption is responsible for leading the development, execution, and growth of customer‑facing programs across both regulated and non‑regulated portfolios. This role is designed for a strategic thinker who is sales‑minded, customer‑focused, and skilled at working across a shared services model to drive results through influence rather than direct authority.

The ideal candidate will bring a strong understanding of utility customer needs, program design, and cross‑functional collaboration. They will coordinate and schedule with internal stakeholders across marketing, operations, customer service, and regulatory teams to ensure programs are effectively positioned, promoted, and delivered across our eight‑state service territory.

$86,700 - $130,050/15 (This posting includes the full pay range for this position. Pay is based on a number of factors and may vary depending on job‑related knowledge, skills, experience, and internal equity.)

Senior Manager - Customer Solutions

Rapid City, SD;
Council Bluffs, IA;
Denver, CO; or Fayetteville, AR. Other locations to be considered.

Be part of a supportive organization that values work‑life balance! Enjoy a flexible work schedule with the ability to work from home up to two days a week. Please note, this benefit is subject to change based on company policies and leadership discretion.

Relocation assistance is available based on individual circumstances! Details to be shared during the offer process.

• Lead the development and execution of customer‑facing programs across both regulated and non‑regulated portfolios.
• Design and implement program strategies that align with customer needs, business goals, and regulatory requirements.
• Collaborate across shared multiple partnerships (marketing, communications, customer service, operations) to enable outreach and program delivery through internal stakeholders.
• Drive customer engagement and program adoption using sales‑minded approaches, data insights, and targeted campaigns. Tracks and validates adoption through tangible metrics and reporting to ensure program success.
• Monitor and report on program performance using KPIs such as customer acquisition, retention, satisfaction, margin, and compliance. Make recommendations for program modifications based on data and collaborate with leadership to discuss successes and opportunities within the program.
• Identify and evaluate new program opportunities through market research, customer feedback, and competitive analysis. Leads rollout of new programs, and maintains successful adoption/maintenance of existing programs.
• Support regulatory filings and compliance activities for regulated programs in coordination with legal, regulatory, and government affairs.
• Manage vendor and partner relationships to ensure service quality and alignment with program goals.
• Equip internal teams to serve as program ambassadors across our service territory through training, messaging, and support materials.

• Prepare and deliver presentations to internal and external stakeholders on program strategy, performance, and outcomes.
• Maintain awareness of industry trends, policy changes, and emerging technologies that may impact customer programs.
• Participate in cross‑functional planning and strategy sessions to align customer solutions with broader company initiatives.

• Bachelor's Degree in finance, business, marketing, energy management or related area or equivalent combination of education and experience.
• Five (5) years of relevant…