Sr Platform Engineer; REMOTE

Overview

At Spacelabs Healthcare, you make a difference.

Every member of our worldwide team plays an integral role in improving treatment and helping providers deliver exceptional care to their patients. From newborns to centenarians, more than 60 million people benefit each year from the advancements we make in patient monitoring and management, care coordination, and clinical decision support.

Driven by the belief that anyone who seeks care could be a member of our own family, our team is dedicated to solving the greatest challenges the healthcare system currently faces, including the need to enhance the patient experience, improve population health, reduce costs, support care team well‑being and advance health equity. As part of our mission, we take pride in creating services and technologies that are personalized and tailored to support the needs of healthcare providers anywhere in the world.

Because while we may not be at a patient’s bedside, their health is still in our hands.

Under minimal supervision, the Platform Engineer works with the Spacelabs Cloud Services division. The work requires collaboration with software developers, system operators, quality assurance, and support staff in identifying production issues, deploying product updates, and implementing real‑time fixes to customer issues. The Sr Platform Engineer will partner with clinical experts and Software Engineers to design and operationalize AI‑driven capabilities, leveraging LLMs and cloud‑based machine learning services to enhance telemetry monitoring and other critical systems.

The Sr Platform Engineer is expected to be able to resolve approximately 90% of inbound technical inquiries without escalation to a Level 4 Engineer. Must participate in an on‑call rotation as scheduled and must perform after‑hours support. Compliance with all company policies, procedures, and guidelines is essential at all times.

• Work with AWS Bedrock to integrate, deploy, and operationalize LLM‑based services such as Claude and other foundation models.
• Ensure AI systems comply with regulatory, privacy, and security requirements within healthcare and telemetry monitoring environments.
• Build, optimize, and maintain machine learning inference pipelines using Amazon Sage Maker and other AWS AI services.
• Implement monitoring, logging, and cost‑optimization strategies for AI workloads running on Sage Maker, Bedrock, and containerized environments.
• Develop automation around model versioning, model deployment, dataset management, and CI/CD for ML workflows.
• Troubleshoot performance issues in LLM endpoints, Sage Maker endpoints, embedding generation, and vector retrieval services.
• Effectively manage and assign projects as necessary while lending continuous support to the team with a good amount of availability.
• Responds timely and effectively to all system alerts and outages.
• Continuously evaluate existing systems with industry standards and make recommendations for improvement.
• Work closely with subject matter experts to interpret requirements and translate them into software solutions.
• Work closely with global tech support in the identification and resolution of production issues.
• Participate in technical meetings with the client’s technical specialists.
• Assist technical agencies with troubleshooting any performance issues (either database or with the application/API’s) or system failure.
• Researches and resolves cases in the production support queue.
• Provide visibility into business and systems performance metrics, in support of capacity planning and business reports.
• Analyze information to determine, recommend, and plan the installation of a new system or modification of an existing system.
• Coordinates the definition of processes and standards related to production functions.
• Coordinates the research and troubleshooting of production issues.
• Coordinates in the planning and execution of strategic architecture changes.
• Stays current on and evaluates the potential use of new technologies in production.
• Upholds Spacelabs values of Customer Obsession, Ownership Mindset, and Superior Results.
• Uphold the company’s core values of Integrity, Innovation,…