Client Partner

Do you enjoy partnering with clients to solve complex business challenges using technology? Are you someone who thrives on building strong, lasting relationships with senior leaders and helping them navigate their digital transformation? Do you get satisfaction from guiding projects from concept to completion while uncovering opportunities to help clients achieve even more with their platforms?

If so, Servos could be the perfect place for you to make a meaningful impact, leading client engagements, supporting talented teams, and helping organizations get the most out of Service Now.

Location:

Remote (US)

• A Service Now Elite Partner specializing in Customer Workflows (CSM/FSM) and Creator Workflows (App Engine)
• A virtual team throughout the United States with headquarters in Virginia
• Devoted to doing the right thing for our clients and team by leading with a human-first culture
• An experienced team of consultants who are dedicated to having fun and adding value
• Open minded and always welcoming new ideas and approaches

• An experienced client‑facing professional with 8+ years of leading technology engagements and managing cross‑functional teams, delivering results for Service Now or other SaaS software platforms.
• Skilled in building and maintaining trusted relationships with senior and C‑level client stakeholders, providing strategic guidance, and serving as a primary advisor on complex Customer Workflow and Cloud solutions.
• Experienced in overseeing full solution life cycles, including planning, solution design, delivery oversight, operational support, and large‑scale discovery or assessment engagements.
• Proven in driving and closing large, complex deals, with strong account management, relationship management, and consultative sales experience.
• Not necessarily a sales person, but enjoy the farming aspect of working with your customers and learning more about their priorities, business challenges and outcomes to help find ways Servos can help them solve them.

• Serve as a trusted advisor and primary client partner for key customers and industry segments, building strong relationships and providing strategic guidance across all projects across your accounts, with a focus on Customer Workflows for Public Sector clients.
• Ensure seamless, high-quality delivery across all client engagements by addressing challenges proactively, managing risks, and upholding Servos’ standards for excellence and client satisfaction.
• Lead and support project teams by fostering alignment, addressing staffing needs, maintaining positive team morale, and providing escalation support for client and internal team challenges.
• Identify and develop new opportunities within client accounts, assisting with proposals, SOW creation, and solution design to expand Servos’ impact and project footprint.
• Partner with the Service Now field and industry sales teams to help guide customers on defining projects and expanding the use of Service Now across the accounts.
• Ensure financial and operational success for client engagements by monitoring project health, mentoring PMs on Servos methodologies, reviewing project artifacts, and meeting chargeability and profitability targets.

• A family first culture with unlimited PTO after the first year
• Health benefits with free coverage for you and competitive rates for your family
• 401k plus a match and a variety of other benefits
• An investment in your continued growth and development with training opportunities and certifications
• The opportunity to make a difference with Service Now experts who truly believe in teamwork and changing the world