Client Success Manager

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We are seeking a passionate and driven Client Success Manager to join our growing team. In this role, you will be the primary point of contact for our valued clients, responsible for building strong relationships and fostering retention. Your key focus will be on growing client revenue by developing and executing strategic marketing plans in collaboration with our internal expert teams.

As a trusted advisor, you will help clients generate leads, optimize marketing costs, and differentiate their brands in the market while ensuring satisfaction and exceeding expectations to establish long‑lasting partnerships.

$55,000–$65,000 per year.

Applicants within a 25‑mile radius of our headquarters in Phoenix, AZ 85053, will be required to work onsite Monday through Friday, beginning in January 2026.

• Develop and oversee the execution of sophisticated, customized marketing strategies that align with and exceed client goals.
• Define and drive the marketing strategy for each client.
• Communicate effectively with clients via phone, email, or Zoom on a weekly basis, addressing requests and managing projects through the internal project management system.
• Analyze and interpret data from industry platforms such as Microsoft Ads, Google Ads, Google Local Service Ads, and GA4, and create actionable insights and proactive recommendations in comprehensive campaign performance reports.
• Foster relationships with strategic partners for RYNO’s clients, ensuring satisfaction and retention as a trusted advisor.
• Expand client relationships by growing services delivered and revenues generated within your accounts.
• Generate client referrals that result in new RYNO clients.
• Collaborate cross‑functionally with analysts, strategists, and other team members to ensure alignment with client goals.
• Stay at the forefront of industry trends, continuously learning and integrating cutting‑edge marketing strategies and tactics.
• Mentor Client Success Coordinators.
• Build strong relationships with both clients and the RYNO team.
• Perform additional job duties as assigned by management.

• 3+ years of account management experience in a fast‑growing digital marketing agency with a strong background in client‑facing roles.
• Experience driving revenue growth by securing new client business and upselling solutions.
• Stellar communication, presentation, and interpersonal skills for handling escalations and building strong relationships with clients and internal teams.
• Hands‑on experience with Paid Media and/or SEO strategies, including strong analytical skills and proficiency with platforms like Microsoft Ads, Google Ads, Google Local Service Ads, and Google Analytics 4.
• Expertise in Microsoft Office applications (Word, PowerPoint, Excel, Outlook, Teams).
• Proven experience in an agency environment, successfully managing multiple client accounts and adapting to fast‑paced workflow.
• Strong work ethic with a commitment to delivering results and helping businesses grow.
• Strong ability to solve complex problems and resolve conflicts proactively.
  
  Ability to thrive in a fast‑paced environment with tight deadlines.
• Preferred but not required:
  Certifications in Fundamentals of Digital Marketing, Google Ads Search, Google Ads Display, and Google Analytics (GA4).

• Performance‑based bonuses to reward excellence.
• Medical, Dental, Vision, and Life Insurance.
• 401(k) matching to help you plan for your future.
• 6 weeks of paid parental leave for new parents.
• $2,000 annual tuition reimbursement for continued education.
• Wellness stipend to support your health and fitness.
• Monthly data stipend to support your remote work environment.
• Paid vacation and sick time off for work‑life balance.
• 10 paid holidays to enjoy throughout the year.
• Paid days for a Cause to give back to your community.
• Paid birthday holiday to celebrate your special day.
• Comprehensive Employee Assistance Program for personal support.
• Leadership and career advancement opportunities.
• Anniversary rewards to celebrate milestones.
• Inclusion, Diversity, Equity & Access…