Community Safety Officer; FTC

Position: Community Safety Officer (12m FTC)

Location

High Wycombe / hybrid working (2 days per week in the office/on patch/attending court & 3 days per week working from home)

About the Company

We’re proud to be the largest housing group in the region, managing over 27,000 homes across Buckinghamshire, Bedfordshire and Hertfordshire. We deliver excellent services, high quality homes and maximise the number of new affordable homes we build. Through our merger we’ve brought together shared values, skills and ambition to build more affordable homes and make an even bigger difference in the communities we serve.

About

the Role

We’re looking for an experienced Community Safety Officer to join our dedicated team on a 12‑month FTC. This newly created role is central to our anti‑social behaviour (ASB) response, managing a varied caseload including the most complex and serious incidents, while providing vital support to customers, colleagues and external stakeholders. Operating within a hybrid model, you’ll play a key role in delivering our ASB service, ensuring cases are handled promptly, professionally, and with a strong focus on customer satisfaction.

Key Responsibilities

• Manage a caseload of ASB cases, including complex and high‑risk incidents
• Build strong relationships with customers, colleagues and external partners to deliver positive community outcomes
• Utilise all available tools and enforcement methods to resolve ASB cases swiftly and effectively
• Prepare legal notices, witness statements and case documentation; represent Settle Paradigm in court when required
• Deliver a customer‑focused ASB service in line with our policies and procedures
• Collaborate with internal teams such as Housing and Rent Recovery to ensure seamless case handling and resolution
• Attend multi‑agency meetings and represent Settle Paradigm in discussions with local authorities, police and other key partners

What We’re Looking For Must Haves

• Excellent communication skills with the ability to manage and prioritise a complex ASB caseload
• Confidence when dealing with challenging behaviour
• Experience preparing case reports and legal documentation
• Strong understanding of landlord and tenant law and its application to tenancy and ASB management
• Ability to work flexibly and collaboratively with a range of stakeholders

Nice To Haves

• Experience with in the housing sector, particularly in ASB management
• Previous involvement in multi‑agency meetings and partnership working

For Added Brilliance

• Practical, problem‑solving approach to ASB issues
• Strong customer focus with a commitment to delivering positive community outcomes

Benefits

• Annual salary: £40,661 per annum
• 25 days holiday, increasing with service, plus Christmas closure and buy options
• Generous pension scheme – up to 9.5% employer contribution via salary sacrifice
• Family‑friendly leave:
  Enhanced maternity, paternity and adoption leave
• Health cash plan – claim up to £1,800 for everyday health costs (plus free kids’ cover)
• Life cover and income protection
• Flexible working – hybrid options, modern offices, free parking & EV charging
• 30+ qualified Mental Health First Aiders available to support
• Car leasing via salary sacrifice (for permanent colleagues subject to conditions)
• Funded training, qualifications & apprenticeships
• 3 paid volunteering days in the local communities
• Peer‑recognition rewards platform
• Paid professional subscription (one per year)

Working Hours

• 37 hours per week
• Monday – Thursday: 09:00 – 17:30
• Friday: 09:00 – 17:00
• Hybrid working: 2 days in the office, 3 days from home.

Our Commitment

We are committed to creating an inclusive workforce, reflecting and representing the diversity of the communities we serve. We encourage applications from disadvantaged socio‑economic backgrounds, people who identify as disabled, neurodiverse, members of the LGBTQ+ community and people from underrepresented groups.

Accessibility and Adjustments

We are committed to providing reasonable adjustments throughout our recruitment process and we’ll always endeavour to be as accommodating as possible. Please let us know in advance of any suitable arrangements required.

Closing Date

Closing Date: 05/01/2026

Recruitment Notice

Due to the upcoming holiday season, our recruitment process may take a little longer than usual. We appreciate your patience and understanding, and we will keep you updated on your application status throughout the process.

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