Sr Dir Global SME Sales Operations; Remote

Amex GBT is a place where colleagues find inspiration in travel as a force for good and — through their work — can make an impact on our industry. We’re here to help our colleagues achieve success and offer an inclusive and collaborative culture where your voice is valued.

As Senior Director, Global SME Sales Operations, you will be tasked to optimize sales processes worldwide in a large enterprise. In this role, you will drive data integrity, forecasting accuracy, and operational efficiency across our global sales teams. You will collaborate closely with cross‑functional partners—including CRM and sales tooling, marketing, L&D and sales enablement teams—to implement standard methodologies, leverage data insights, and empower sales leaders to make informed decisions that accelerate revenue growth.

Strategic Data & Forecasting Management
:

Design and govern comprehensive global sales forecasting models, establishing standardized procedures and KPIs that integrate inputs from sales, finance, and partners while driving continuous improvement through predictive analytics and historical data analysis.

CRM & Data Governance
:

Manage CRM data integrity, quality, and security across Salesforce and related platforms, implementing robust data validation, deduplication, and standardization protocols to support accurate pipeline, territory, and account reporting.

Cross‑Functional Collaboration
:

Collaborate cross‑functionally with marketing, sales enablement, finance, and IT teams to streamline workflows, improve system integrations, and align sales targets with corporate growth initiatives.

Reporting & Analytics
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Produce and share dynamic dashboards and reports through the use of sophisticated BI platforms like Tableau and Power BI, offering practical analysis on the health of sales pipelines, attainment of quotas, and precision of forecasts by recognizing trends, vulnerabilities, and potential advantages.

Conduct comprehensive sales performance data analysis to uncover operational bottlenecks, reveal potential forecast deviations early, and recommend strategic corrective actions that drive operational improvement.

Process Optimisation & Automation
:

Lead and implement automation initiatives and process improvements that streamline manual sales reporting, pipeline updates, and forecasting inputs, enabling scalable, repeatable sales operations practices across regions and divisions to improve accuracy and reduce cycle times.

Leadership & Enablement
:

Offer training and continuous assistance to regional and global sales teams regarding forecasting standard practices and data precision. Mentor sales operations analysts and coordinators, encouraging a culture of data perfection.

• 7 years of progressive experience in sales operations within a large, intricate corporate setting.
• Demonstrated mastery in CRM systems, particularly Salesforce, emphasizing data accuracy, system connections, and AI automation.
• Strong analytical skills with expertise in forecasting techniques, pipeline management, and predictive analytics.
• Established history of crafting dashboards, tracking important metrics, and communicating data narratives with BI tools such as Tableau or Power BI.
• Outstanding partner management skills, with the ability to influence senior leadership and cross‑functional teams.
• Experience with large‑scale change management and process automation projects.
• Bachelor’s degree or equivalent experience in Business, Data Analytics, Finance, or related field; MBA or advanced certification preferred.

United States

The US national base salary range for this position is from

$ – $

The national range provided includes the base salary that GBT expects to pay for the role. Actual base salary will be based on factors including the scope and complexity of the role and the successful candidate’s relevant experience, skills, knowledge, and work location.

In addition to base salary, the anticipated range of which is posted above, this role is eligible for either a sales incentive plan based on specific sales’ roles, or a discretionary annual bonus, which rewards participants based on company and individual…