Agency Partner Manager

About the Role

Smile is the leading loyalty solution for Shopify merchants. As we continue to grow, we are investing in our agency ecosystem to help more merchants launch and scale great loyalty programs.

Our team is globally distributed but closely connected. Collaboration isn’t just a buzzword here; it’s our way of doing business. If you’re looking to be part of a culture where growth for customers, the company, and for you is the goal, you're in the right place. We know that Smile.io as a business is constantly evolving - the same is true of our people.

We're here to support each other in our growth, so we talk openly about our career & personal goals.

As an Agency Partner Manager, you will enable eCommerce, marketing, and retention agencies to build loyalty as a practice and position Smile as the go‑to solution. You will educate, support, and activate our partners to help them bring loyalty into their client strategies and drive referred revenue through strong relationships and practical enablement.

You will report to the Head of Partnerships and work closely with Sales and Product teams to turn partner engagement into real merchant success.

Smile is a fully remote company looking to hire someone in Canada for this remote role. This is a full‑time, remote position. Core hours are Monday to Friday, 9am‑5pm Eastern Time (plus or minus 2 hours).

You are relationship‑driven but commercially minded, and you see partnerships as growth channels, not just connections. You thrive in an environment that mixes independence with collaboration. You are energized by helping others succeed, whether that is an agency partner closing a deal or a merchant launching their first loyalty program. You bring curiosity, follow‑through, and a bias for action.

• Develop great relationships with eCommerce, marketing, and retention agencies within the Shopify ecosystem that lead to new revenue for Smile
• Strategize new relationships with agencies that share ICP alignment with Smile.
• Enable Agency partners by leading their loyalty training and coordinating joint go‑to‑market activities.
• Develop and refine Smile’s new Agency Certification Curriculum in order to empower agency partners to sell managed loyalty services and deploy high‑performance programs.
• Develop, refine and maintain partner enablement content (decks, cheat sheets, how‑tos, demo environments, certifications).
• Drive referred pipeline and revenue through consistent partner engagement and activation
• Coordinate (and at times lead) both virtual and in‑person partner events that create awareness and co‑selling opportunities. You’ll also be able to collaborate with the Partner Marketing Manager to execute these events.
• Collaborate with Sales team on lead handoff and deal progression
• Provide insights to Product on agency feedback, needs, and opportunities
• Represent Smile at industry conferences and community events

• Experience in partnerships, business development, or agency relations within the eCommerce or SaaS ecosystem
• Proven ability to build and manage revenue‑driving partnerships
• Comfortable managing a sales‑adjacent pipeline with accountability to revenue goals
• Excellent communicator who can educate, persuade, and motivate partners in both one‑to‑one and group settings
• Organized and proactive in coordinating events, enablement sessions, and cross‑team alignment
• Ability to independently produce your own creative outputs using tools like Canva, Figma, Google Slides, and more.
• Strong bias towards action

• Strong understanding of Shopify & related tech/commerce platforms
• Existing network connections in the Shopify agency ecosystem

• OTE: $125,000 CAD (Base $85,000 + Variable $40,000 tied to partner‑attributed revenue achievement)
• Remote‑first with some travel for major conferences and regional events
• Reporting to the Head of Partnerships

Our Commitment to Candidates:

At Smile, we understand that finding a new role is challenging and that self‑doubt or imposter syndrome can prevent you from applying to a role, don’t let it! You have a ton to offer and we want you to feel encouraged to apply, even if you don’t…