Lead Operations Representative - 1st Shift

Job Description

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.

Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being an inclusive workplace, attracting and developing exceptional talent, supporting our teammates’ physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve.

Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role‑specific considerations.

At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!

This job is responsible for handling day‑to‑day Operations processes and working towards deadlines. Key responsibilities include completing all workflows, providing guidance to other team members, assisting internal business partners, and providing functional expertise. Job expectations include performing routine and various item processing functions under moderate supervision within a process that has built‑in checks and balances.

Individual contributor role that demonstrates leadership qualities as Lead Operations Representative. Processes transactions in one or more of the company’s internal operations to support domestic and international consumer, commercial and wholesale bank businesses or services functions. Responsibilities may include: basic level reporting, customer service support, reviewing and processing transactions for item processing, sorting using electronic or mechanical equipment, MICR/image, lockbox, remittance processing and performing other support operations functions as required.

Maintains internal operational controls and ensures they meet bank standards. Ensures quality service and effective and efficient operations support for the assigned area’s internal business partners and/or external customers/clients. Performs all the functions required at the Lead Ops Rep level and will serve as the workflow coordinator and subject matter expert for LCOP. Able to strategize and prioritize to meet client deadlines.

Demonstrates a good working knowledge of the processes and procedures and the ability to identify and implement process improvement opportunities. Will serve as peer coach and provide guidance and direction to team members.

Thursday through Monday | 7:00 am EST until 3:30 pm EST

• Contributes to overall success of an Operations team as an individual contributor
• Handles operational activities and queries for either single or multiple Lines of Business across the enterprise
• Adheres to deadlines set internally within the business unit or those in agreed Service Level Agreements with internal or external business partners
• Provides functional expertise knowledge to projects or initiatives relating to the business unit
• Maintains internal operational and financial controls and works within the risk appetite of the business unit
• Continues to review processes to ensure they are efficient and implements process improvement opportunities

• 5+ years in banking and lockbox operations
• Familiarity with internal systems (e.g., KATS, VICOR, RIDS).
• PC literate;
  Working knowledge of Windows 10, Outlook and Excel
• Data Entry, 10-key skills;
  Good hand-eye coordination; grasp of basic data processing concepts.
• Ability to troubleshoot system issues
• Understanding of lockbox processes and data handling.
• Strong verbal and written skills; comfortable interacting with senior management and business partners.
• Ability to work collaboratively under pressure; lead team huddles and support change initiatives.
• Skilled in prioritization, multitasking, and meeting tight deadlines.
• Ownership of process improvements
• Ability to detect and resolve errors logically.
• Flexible to work overtime and holidays
• Open to learning and adapting to new methods.
• Quality-focused with ability to handle high volumes accurately.
• Good hand-eye coordination; grasp of basic data processing concepts.

• Strong analytical skills
• Team Player

• Active Listening
• Adaptability
• Attention to Detail
• Collaboration
• Data Collection and Entry
• Critical Thinking
• Customer and Client Focus
• Oral Communications
• Planning
• Reporting
• Account Management
• Conflict Management
• Decision Making
• Inclusive Leadership
• Process Management

For internal employees: participation in a work from home posture does not make you ineligible to post, however, may require to meet the workplace excellence policy.

1st shift (United States of America)

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