Branch Office Administrator

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This range is provided by Edward Jones. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

$23.00/hr - $25.00/hr

Would you call yourself a relationship builder, a problem solver or a critical thinker? If you answered yes, you’re a perfect fit for our team. At Edward Jones, we group our field associates into branch teams, usually two or three people. In a Client Support Team Professional role, you’re a critical member alongside the financial advisor. You’re the first voice a client hears and the first face they see.

Your primary responsibility is to know your clients so well that you anticipate their needs. You & the advisor work together to help clients achieve their most cherished financial goals.

Full‑Time

1000 Country Club Rd, Suite P, Saint Charles, MO

This job posting will remain open for 30 days, from 23-Dec-2025. It may close early due to the volume of applicants.

As a Branch Office Administrator, you’ll provide seamless support to clients. You’ll help manage client accounts, facilitate communication, and ensure a positive experience. This role offers growth in a dynamic and rewarding environment.

• Comprehensive 6‑month training with an experienced mentor
• Wide support network from branch to region to the home office
• Opportunity to work independently while backed by a large team

• Deliver exceptional, personalized service so clients feel understood and informed
• Play an active role in the annual business‑planning process to develop future strategies
• Listen for client life events that may signal a need for additional services
• Drive marketing activities, including planning and executing events
• Handle outbound and inbound calls, e‑mail, and in‑person interactions to provide service
• Resolve client inquiries and issues promptly to maintain a superior experience
• Build and sustain strong relationships with clients, referral sources, and internal staff
• Manage account opening, transfers, and other requests as directed by the financial advisor
• Process account transactions, prepare documentation, and keep accurate client records
• Support administrative tasks: schedule appointments, prepare meeting materials, manage correspondence, and assist marketing initiatives
• Continuously learn and adopt new technology such as Money Guide, Salesforce, Microsoft Office, and other firm‑provided software

• Analytical Thinking
• Attention to Detail
• Adaptability
• Conversational Skills
• Digital Tool Utilization
• Team Collaboration

• Client Service:
  Provide exceptional service across all channels and build strong relationships.
• Account Management:
  Understand financial services, manage account openings, transfers, documentation, and record keeping.
• Administrative & Operational Support:
  Work independently, schedule, prepare materials, manage correspondence, and support marketing.
• Technology:
  Demonstrate strong computer literacy and a willingness to learn new tools and software.

Full‑time associates receive a comprehensive benefits package including medical, prescription drug, dental, vision, voluntary benefits, disability, basic life, AD&D coverage (at no cost), a 401(k) plan, health savings and flexible spending accounts, paid holidays, 15 days vacation for new hires, sick time, personal days, a volunteerism day, and potential bonuses and profit sharing. Variable and discretionary compensation programs are tied to branch and firm profitability.

Hiring Minimum: $23.85

Hiring Maximum: $25.35

Edward Jones does not discriminate on the basis of race, color, gender, religion, national origin, age, disability, sexual orientation, pregnancy, veteran status, genetic information, or any other basis prohibited by applicable law.