Collections Specialist

Collections Specialist – Pet Food Experts

Pet Food Experts (PFX) has a rich history spanning over 80 years, growing from a small family‑run business into the nation's leading pet specialty distributor, proudly serving over 10,000 independent pet retail locations nationwide. At PFX, we do more than distribute premium pet products—we empower independent pet retailers through passion, expertise, and an unwavering commitment to community. With continued growth and a national reach, we’re stronger than ever and ready to make an even bigger impact in the pet industry.

• Location: Hybrid – Pawtucket, RI (3 days in office per week)
• Schedule: Monday–Friday, 8:30 AM – 5:00 PM
• Compensation: $22–$24 per hour, depending on experience

The Collections Specialist is responsible for supporting the Accounts Receivable department through collection activities, credit hold releases, and customer account maintenance. This role ensures timely payment collection while delivering excellent customer service.

• Manage and document daily collection activity for assigned accounts
• Review and release sales orders on credit hold within approval limits
• Research and resolve payment or application discrepancies
• Process refunds, small balance write-offs, and legal account referrals
• Provide professional and courteous customer support
• Review and process credit applications accurately and on time

• 1–3 years of experience in Accounts Receivable or Collections preferred
• High school diploma or equivalent required
• Excellent communication and organizational skills
• Ability to manage multiple tasks and prioritize effectively
• Detail-oriented with a customer-focused mindset

• Full Benefits Package – Medical, dental, and vision
• PTO & Paid Holidays
• Paid Parental Leave
• Pet Perks & Product Discounts
• Hybrid Schedule – flexibility to work from home and collaborate in the office
• Education Assistance Program

People come first. At Pet Food Experts, distribution is our expertise—but people are our focus. We believe that building meaningful relationships drives business success and industry growth.

Pet Food Experts is an equal opportunity employer. We do not discriminate based on race, color, religion, national origin, citizenship, age, sex, gender identity, sexual orientation, marital status, disability, military status, or any protected characteristic.

All employment offers are contingent on passing a criminal background check.