Work from Home Principal Associate Risk Specialist - Channels Well Managed

Work from Home Principal Associate Risk Specialist - Channels Well Managed

Are you looking for a challenging role that includes the convenience of working virtually at home? Then a Capital One Customer Operations role may be the role for you! To be eligible for this role, candidates must live within 100 miles radius of one of the following zip codes (excluding CA) and report in person, when required, with at least 24 hours notice.

• 23060 (Richmond, VA)
• 23320 (Chesapeake, VA)
• 33634 (Tampa, FL)
• 89144 (Las Vegas, NV)
• 75024 (Plano, TX)
• 19801 (Wilmington, DE)
• 68521 (Lincoln, NE)
• 56301 (St. Cloud, MN)

We are seeking a highly motivated Risk professional with excellent organizational, project & process management and communication skills. This individual will have demonstrated the ability to mine data, identify grounded problem statements and drive holistic solutions that deliver business value. In this role, you will support and manage work within the Operations Well Managed team, with a high level of exposure to senior leaders.

You will partner with colleagues across legal, compliance, finance, Card Risk and other lines of business to deliver results that have a direct impact on customer experience. You will directly support our horizontal continuous improvement framework (Signal, Organize and Solve) delivering process improvements and removing risk.

• Provide leadership for Signal Organize and Solve (SOS) framework through established processes to identify and mitigate emerging risk signals across the Customer Services & Strategy ecosystem
• Use Lean Six Sigma and other analytical methods to detect process/control gaps, and emerging risks within key processes
• Leverage data from Risk Events/Issues, Risk Signal Dashboard, Complaints and other data sources to derive insights that will influence risk mitigation
• Perform data-driven assessments to evaluate process health, identify trends, and determine root causes of recurring issues
• Validate severity, impact, and prioritization of identified risks in alignment with enterprise standards
• Conduct end-to-end assessments to evaluate impacts across shared processes, customer experiences, and control environments.
• Lead or support issue management activities, including root-cause validation, remediation planning, and sustainable solution design.
• Review and assess remediation actions to confirm effectiveness, sufficiency, and alignment with enterprise risk expectations.
• Monitor key risk indicators and produce clear reporting on emerging themes, control performance, and issue status.
• Partner effectively with Legal, Compliance and other teams to understand exposure from breakdowns and control inefficiencies to provide guidance to the business
• Provide subject-matter expertise in risk evaluation, process governance, and continuous improvement practices.
• Influence the streamlining of interactions with the business operations and accountable executives to provide progress updates, timely escalation of obstacles, and process improvement opportunities
• Develop a deep understanding of corporate risk management standards and utilize all Risk Management tools, playbooks and systems
• Train and develop others as necessary

• An experienced leader in cross-functional work, influencing stakeholders, and operating in fast-paced environments
• You have experience in operational risk, process engineering, issue management with strong analytical and problem-solving skills leveraging Lean Six Sigma or similar methodologies
• Inspire others, through your amazing interpersonal skills, including oral and written communication
• You work better as a team, listening to others opinions and collaboration is your strong suite
• Build strong relationships and interacting with key stakeholders at all levels across the company to manage, inform, and influence outcomes
• Ability to use your judgment and critical thinking skills to translate complex risk insights into clear, actionable recommendations
• Innovates frequently, offers ideas regularly, likes to brainstorm and solve puzzles
• Acts with the highest levels of integrity in all circumstances and brings commitment to being well-managed in all dimensions of work
• Demonstrates excellent time management, bringing the ability to quickly put structure in place to manage work in a dynamic, complex environment

• High school diploma, GED, or equivalent certification
• At least 2 years of experience in Risk Management
• At least 1 year of experience in Project Management
• At least 1 year of experience in People Leadership
• At least 2 years of experience using Google Suite or Microsoft Office

• At least 3 years of experience in Risk Management
• At least 2 years of experience in Project Management
• At least 2 years of experience in People Leadership
• At least 1 year of experience in Process Management

• Secure home office environment that is free from background noise…