Key Account Manager

Key Account Manager, USA

At Intrepid Travel we exist to inspire, create, share and lead the best travel experiences ever – for both people and the planet. Over 34 years later, we’re proud to be a certified B Corp with hundreds of trips in over 100 countries. As the Key Account Manager, you will play a key role in managing a new national partnership between Intrepid Travel and REI Co-op, a leading outdoor gear company, bringing co-branded Intrepid trips to REI’s community of outdoor enthusiasts across the United States.

You will own the day-to-day relationship, driving sales growth, product and ensuring seamless collaboration between Intrepid and REI’s internal teams.

Coordinate closely with stakeholders across marketing, operations, legal, customer service, and executive teams on both sides to deliver shared commercial and strategic goals. Oversee campaign planning, lead forecasting, CRM updates, and performance tracking; prepare and present weekly, monthly, and quarterly reports with growth recommendations; manage reporting against joint revenue targets; represent Intrepid at relevant events, trade shows, and partner activations. Identify new opportunities to expand the partnership, deepen engagement with REI’s customer base, and work cross-functionally with Intrepid’s Partnerships, Marketing, Product, Operations, and Customer Experience teams to ensure aligned, high-quality delivery.

• Minimum 5 years of experience in business development or account management in the travel and tourism industry
• Proven success managing B2B or strategic partnerships
• Strong relationship management and communication skills
• Experience working cross-functionally in complex organizations
• Familiarity with CRM systems (Salesforce preferred) and data-driven reporting
• Ability to manage multiple priorities and deliver in a fast-paced, collaborative environment
• Must be based in Seattle with ability to travel across the US

The salary range for this role is USD $90,000–$100,000 per year, depending on experience and skills.

• Flexible work arrangements, work‑from‑home and the ability to 'work from anywhere' 4 weeks a year
• A free Intrepid trip every year, plus generous discounts for families and close friends
• 5 extra days of leave a year for use on Intrepid trips
• A minimum of 10 weeks paid parental leave for all parents, and other additional leave provisions
• Access to e-learning platforms, professional development and mentor programs
• 20 hours of volunteer leave every year to use on causes most important to you
• Employee Assistance Program, a 24/7 service that offers counselling for you and your family

Intrepid is made up of 71 nationalities in over 30 countries and we recognise that diversity makes us a stronger business. We support a culture where people can be themselves and encourage applications from people of all backgrounds, including First Nations People, LGBTQI+ people, those living with a disability, or from disadvantaged backgrounds, and all people from different ethnicities, races, and religions.

This is a Full‑Time Permanent Position that will operate on a hybrid basis out of our office in Seattle, USA. Must be based in Seattle with ability to travel across the US.

Mid‑Senior level

Full‑time

Sales and Business Development

Travel Arrangements

We are Real. Together. Ambitious. Impactful. These are our values and to us they’re more than just words, they are the pillars of our success and every day it’s our people and the work they do that bring them to life.