Senior Product Manager, Content

KAYAK, part of Booking Holdings (NASDAQ: BKNG), is the world's leading travel search engine. With billions of queries across our platforms, we help people find their perfect flight, stay, rental car and vacation package. We're also transforming business travel with a new corporate travel solution, KAYAK for Business.

As an employee of KAYAK, you will be part of a travel company that operates a portfolio of global metasearch brands including momondo, Cheap flights and Hotels Combined, among others. From start-up to industry leader, innovation is at our core and every employee has an opportunity to make their mark. Our focus is on building the best travel search engine to make it easier for everyone to experience the world.

We’re seeking a Senior Product Manager with travel API experience including shop & book to enhance our content offering for our corporate customers. The ideal candidate has 5 years shop & book API experience in the travel industry and is dedicated to building and maintaining a world class slate of travel content. You will partner with both direct suppliers and content aggregators to bring the best content for K4B customers.

This role will be required to work from our Massachusetts office at least 3 days per week.

• Own our content strategy and communicate with collaborators, both internal and external.

• Oversee the scoping, implementation, maintenance and upgrades of content integrations across all verticals - flight, hotel, rental car, rail and ground transfer - in support of our content strategy.

• Maintain the roadmap of content integrations and upgrades.

• Represent KAYAK to content partners and industry organizations - selling our strategy and working closely to bring integrations to life; advocate for supplier enhancements that support our strategy.

• Stay informed on the competitive landscape and the latest capabilities across both potential and current suppliers and aggregators.

• Work closely with our supplier relations team to evaluate and engage potential suppliers.

• Ensure compliance with local regulations for display, processing and invoicing of bookings.

• Coordinate the roll-out of new product features across all existing suppliers.

• Define and prioritize user problems and needs - ensuring excellent content coverage and a high capacity for online booking and servicing across suppliers.

• Ensure high booking and servicing success rates across all suppliers.

• Measure and analyze insights from product changes, chasing agreed upon metrics and the opportunities our data, user research and A/B experiment results might reveal.

• Work with customer support to collect feedback from and respond to users.

• Specific experience in working with travel-related APIs and booking flows, including GDS and NDC APIs and TMC workflows.

• Collaboration with team members from all levels of the business, across time zones. Specific experience working with commercial and engineering teams to build solutions that meet user needs.

• Experience as a Product Owner in Agile Teams is a plus.

• Collaboration with third parties to bring a technical solution to market.

• Ability to align product opportunities with business goals and support that with thoughtful decisions and clear communication.

• Proficiency in data analysis, including running SQL queries and using data to drive focus and team alignment.

• Personal experience as a traveler, offering firsthand insight into user challenges during trip planning and online booking.

• BS degree or equivalent experience required, technical background strongly preferred, MBA or similar experience advantageous.

• Work from (almost) anywhere for up to 20 days per year

• Flexible hours and ability to work from home 1 or 2 days per week

• Generous retirement plans

• Awesome health, dental and vision insurance plans with flexible spending accounts

• Focus on mental health and well-being:

  • Company-paid therapy sessions through Spring Health

  • Company-paid subscription to Head Space

  • Company-wide week off a year - the whole team fully recharges (and returns without a pile-up of work!)

  • No meeting Fridays

• Universal paid parental leave

• Generous paid vacation + time off for…